Reviews, Sales, and Service Ratings for
TravelSafe

We have been unable to find out what has happened to our claimed. We have called multiple times and been told it is still in process with no answer to when we would get our compensation. They do not even tell us if there is going to be any issues with the compensation or problems that we can address. Very unhelpful service and we are getting very frustrated

I called and spoke with your representatives, and filled out my claim on line.
I hope to hear from you and have this resolved soon.

Claim Service has been extremely slow.

It's unfair to judge based on so little interaction. But, I held on their line for 45 minutes to inquire about making a quick minor change to my coverage. I finally gave up and emailed them. They did reply to my email within 24 hours letting me know I could make that change, all I needed to do was.... call the same number I couldn't get through using in the first place. I gave up, I did not make the change. But that was my choice, I can't judge what my experience may have been had I pushed through the process.

I have no comment to make, because I did not file a claim. I didn’t have the wallet that I kept I discount train card and another card, as well as some cash stolen. It was extremely stressful and I chose not to pursue a claim. The experience was extremely stressful, I was dealing with a relative in the hospital at the time and I couldn’t handle having to file a police report etc. The experience cost me about $80 To replace the cards and I lost approximately $250 in cash. My not filing a claim was A decision I made based on how much of a hassle I perceived it would be to file it. So I suppose that says something about the insurance and experiences I’ve had in the past.

Good solid policy and experience

I will have to defer until I can file my claim.

I filed a claim on Sept18th due to not being able to fly in FLL airport to get to the ship because of Hurricane Irma. Today is November 15th and the correspondence from Trip mate is severly lacking. I understand the scale of the hurricane season and the number of people impacted, however it has been almost 2 months since I filed this claim and it is still pending. My hope is that it doesn't deny for lack of documentation since I have not heard anything from them whether they need additional information. I have attempted to contact them, been put into a call back queue and then was not able to take the call when they called me back which prompted another round of phone tag.

I am very displeased with this round of travel insurace and question if I will buy from your company again.