Reviews, Sales, and Service Ratings for
TravelSafe

I was very unhappy with the way in which our 2 claims were handled. I saw a doctor about a broken rib when I was on a trip to Europe. The claim was paid in the wrong currency and this took an appeal and 2 months to put right. In addition, due to a 8 hour flight delay we were left stranded at an airport at 1am on New Year's day. We had no option other than to hire a taxi to take us to our destination 24 miles away, as there was no public transport options operating. The claim for the taxi fare ($130) was denied on the pretext that , and I quote from their letter in response to our appeal, "While you were delayed arriving at your destination, once you reached your Trip destination you were no longer delayed and any covered delay expense must be incurred while travel was delayed". I could not get any of the representatives to concede that the airport was not our destination....and that our trip was not completed until we reached my mother's home, in the early hours of New Year's Day. For some reason that they could not explain, they insisted that the trip was over when we reached the airport.....on our way to staying at my mom's home. I had never given any itinerary so they just made this up, to get out of paying the claim. This process took almost 4 months.....and included 3 appeals letters.....and hours of my time. If you think that, when you buy insurance from this company, you will be covered if you are stranded at an airport in the early hours, in the middle of your vacation....you will be mistaken. I am not sure whether TravelSafe is responsible for this debacle or "TripMate" which administers the company's claims.

Thank you for posting a review of TravelSafe.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Really hard to get anyone to responsible for claim filing

Thank you for posting a review of TravelSafe.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Purchasing the claim is a breeze and an easy online process. Filed a claim (#6314028) 3/20/17 more then two weeks ago. Submitting the physician's documents. Hoping it will resolve as quickly as I get the insurance policy.

Agent was very helpful in assisting us with the kind of plan that best met our needs. Fortunately, we did not need to use it.

The trip had to be cancelled due to illness with one of the travelers. This is the basis of the claim. I notice that TripMate is handling the claim. I assume that they are a subcontractor of TravelSafe. This has me a bit confused. I chose to rate 3 stars because the online claim form did not allow the user to modify the claim document after a certain point in the completion process. I had new information that substantially changed the claim. The only was that I could convey this information was to click submit, print the improperly completed claim form, handwrite the proper information on the form and then send it in via snail mail or fax. Users sould be allowed to modify the form up to the time that they click "Submit". TripMate customer service had to explain this to me when I called for help. They were very responsive.

We appreciate your review and making us aware of your dissatisfaction with the claims system so that we may address any issues. Your honest feedback is helpful. Trip Mate, Inc., is the claims administrator for the TravelSafe policy you purchased through Squaremouth.com; we assure you that customer satisfaction is a high priority, and so we looked into your claim. We found that you printed the claim form on March 16, 2017. After the claim form is printed, no changes are allowed to be made. Of course, upon reviewing the claim form, should you find that you inputted information in error, you can always correct any error(s) on the claim form you print and submit to the claims administrator, as the claim is reviewed based upon the plan provisions and the documentation submitted with the claim. Thank you again for sharing your experience with us, and should you have any questions regarding your claim, feel free to contact our office or the claims administrator directly.

I gave it only 4 stars because there was so much paperwork to complete. My traveling companion had an accident and I had to get documentation from a bunch of doctors and the multiple hospitals she was in. Five stars would've been a note from her attending physician saying that was incapable of travel because if multiple leg fractures.

I needed to extend my dates and up my coverage was done with no problems

Fine value for the price. I've relied on SquareMouth before to steer me towards a policy that fits my specific travel needs and have recommended SquareMouth to others.

very slow with claim service

Good coverage; bad claim experience. The policy provides good coverage and Travelsafe customer service is helpful. The issue is with Tripmate, the claim processor. They are the most unhelpful company that i think i have ever encountered. Deliberately delays payment on simple claims and make the process unnecessarily difficult.