Reviews, Sales, and Service Ratings for
TravelSafe

Great primary medical amount of coverage

We are filing a claim for trip cancellation, trip interruption and baggage delay.

We recently returned from Taiwan and Hong Kong, the insurance was purchased almost 5 months ago, so don't recall much about the experience, except that I would recall if there was a negative. I had questions about whether a "cancel for any reason" policy would cover us if our friends, whom we were to meet in Taiwan, had to cancel or delay their trip, as they were going with their young daughter. They assured us it would. The trip went well, no problems requiring intervention of TravelSafe.

I need to submit a claim, I need the necessary paperwork to fill out.

thank you,

Linh Dam

Thank you for posting a review of TravelSafe.

A member of our Zero Complaint team contacted you today with claim filing instructions.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Did not like having personal details emailed to me over an unsecure non encrypted email. When I complained there seemed to be a lack of understanding the concern for data security.

Thank you for posting a review of TravelSafe.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I received very conflicting information every time that I contacted TravelSafe. The first 2 times that I contacted Travel Safe Claims, they said that my medical insurance was secondary. The customer service representative actually told me that I needed to submit my receipts for medical expense to "my primary care doctor." I insisted that I had purchased primary medical insurance. Finally, after speaking with her supervisor, the customer service representative confirmed my assertion. I still have not been able to get in touch with Travel Safe to complete the claim.

Thank you for posting a review of TravelSafe.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Purchase was painless and easy. Customer service to adjust the travel dates was also easy and helpful. Fortunately, no significant delays, or problems during the trip, but I felt confident that if there were any issues, I could rely on TravelSafe.

Our trip was beautiful and uneventful (darn near perfect)! We did however have to contact TravelSafe prior to our trip because we added one day onto our trip. Customer service took care of this request, forwarded updated documents and we were on our way with one more day of fun!

Thank you for making this change so easy for us! We assume had we needed a claim (thankfully we did not), the process would be just as smooth.

Great service - purchase options clear and easy to choose.

Even though I've purchased numerous travel protection policies from Squaremouth, I believe this is the very first time I deal with TravelSafe, so I don't have any feedback yet.