Reviews, Sales, and Service Ratings for
TravelSafe

Very efficient. Very reasonable

The vacation Express place will not cooperate in getting me the correct paperwork to get my claim completed. I will probably lose my money and that sucks, I canceled at the end of July and have been trying ever since to get my money back, it took travel safe over 30 days to contact me back with what is still needed.

I filed a claim 4 weeks ago and still no response except to say the claim was received. I understand how busy you must be, but that still seems like a long time to process my claim

I was unable to take out scheduled trip as I had a serious medical condition come up and needed surgery. I filed the claim 2 weeks prior to our departure when I learned of this. Departure was Sept 1st and I have yet to have them complete and refund the monies for the trip. I sent them everything but they say they are that behind in getting to all the claims. I can understand that except now it's been 1.5 months and I do not have my refund.

We travel a lot and use your company . The staff is always helpful and friendly . TYVM

Horrible, horrible, deceitful service. We purchased the travel insurance on 8/3/2020 for a trip to South Africa. I called TravelSafe in June, 2021 to tell them that our trip had been cancelled and that we would like a refund. I was told what documents to submit online and that there wouldn't be any problems as long as I let them know before the trip was scheduled to depart (8/11/21).

I had to wait for the statements from the tour company (Exoticca) and my credit card statement so that I could submit them to TravelSafe for a refund, which I did on 8/3/21. I called yesterday to find out the status of our refunds, and was told by Arturo that we would not receive any refunds because it had been over a year since we purchased the insurance. Coincidentally, it was one year to the day that the insurance was purchased.

At NO TIME during my conversation with a TravelSafe rep in June was I told that there was a deadline to submit the documents for a refund. I couldn't submit what I didn't yet have.

What kind of scam are they trying to pull? I intend to post my dreadful experience on every social media site that I can find, including TripAdvisor.

Our Cruise was cancelled. I contacted Travel Safe and they wouldn't reimburse me for our air fare since
the Cruise Line cancelled the cruise. I was shocked.

I filed a claim on 8/16/21 and never received an acknowledgment they even received it or any updates and it is 3 days later now.

The policy I purchased included a cancel for any reason. I’m immunosuppressed after liver transplant. I believe I’m owed the 75% cancellation amount from my policy. Please let me know why you denied per the purchased policy.

Thank you,

Katrina