This insurance provider is currently unavailable on Squaremouth
TravelSafe
Overall Rating 4.31 out of 5
Overall Rating 4.31 out of 5 1,514 Reviews Since 2004

  • Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    August 17, 2021
    Shausan from FL Verified Squaremouth Customer

    I want my money back

    Review Updated: 09/14/2021

    Nothing but crooks

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    5 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    August 9, 2021
    Neal from CA Verified Squaremouth Customer

    Still waiting on claim 78101 to be completed. Process has been smooth thus far, although I've not hear from Travelsafe since filing the claim on July 16th.
    Best,
    Neal

    Review Updated: 10/03/2021

    I received this questionnaire while claim was still processing, so I chose not to rate the experience. The claim is still not completed - after 11 weeks - but I feel confident offering 2 stars for the service. I cannot give 1 star, since the claim is still open, but it's certainly possible that the experience will ultimately warrant at.
    Claim was submitted on 7/16, I received a request for additional documentation on 8/14. One of these requested documents was already sent with the initial claim submission, the other was the terms and conditions of the my travel company, which seemed unnecessary and offered redundant information. Regardless, I submitted those documents on 8/14 and it's been 7 weeks since - still haven't heard from them, claim incomplete. Tough to choose this policy for future trips if this is how the claim process goes....I have been very patient and understand they are dealing with very high volume....but safe to offer this rating at this point.....

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    6 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    August 4, 2021
    Patrick from KY Verified Squaremouth Customer

    I asked for assistance identifying a medical clinic ASAP (specifically not a hospital) and received an email two days later (certainly not ASAP) with one referral - a hospital.

    Had the situation been urgent, I would have pressed harder. They were polite, etc., but I was frustrated they weren’t more ultimately responsive.

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    3 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    July 30, 2021
    shiao-chen from CA Verified Squaremouth Customer

    Hard to reach you guys for support.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    July 28, 2021
    Chris from FL Verified Squaremouth Customer

    What I lost was a refundable deposit which the tour company was unable to refund.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    July 25, 2021
    Dawn from MA Verified Squaremouth Customer

    Very prompt customer service. Very easy purchase.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    July 19, 2021
    Elaine from NJ Verified Squaremouth Customer

    Expensive

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    July 11, 2021
    Charity from KS Verified Squaremouth Customer

    Our trip was postponed and transferring our policy was quick and easy. Customer service was helpful and accommodating!

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    May 10, 2021
    C from CA Verified Squaremouth Customer

    No availability .., they transfer you & hang up . Office closed during critical times no assistance. Seems like they contract out service but could not reach anyone to help me.

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    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    July 5, 2020
    Susan from CA Verified Squaremouth Customer

    We had insured a trip to the United Kingdom with TravelSafe for the end of May through early June 2020. Due to the corona virus lockdown and restriction on travel, we were unable to make this trip. We contacted TravelSafe for a refund on our insurance policy. TravelSafe was very professional in handling this issue, providing all their customers with the options available and following through with our claim to make sure we got our refund. The next time we travel, we will definitely use TravelSafe for our insurance. Highly recommend them!

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    27 out of 30 people found this review helpful

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