Reviews, Sales, and Service Ratings for
TravelSafe

With the coronavirus situation, I was uneasy about my insurance claim and whether I would actually get paid. I was paid for my
claim and I didn't have to fight about. I purchase the "cancel for any reason" rider and it definitely paid off. I was having no success
with Lufthansa Airlines regarding my pandemic caused flight cancellation, so having insurance saved me 75% of my loss. Travel Safe
was the insurance policy provider. I love it when things turn out! SquareMouth actually answered the phone and gave me good instruction
on how to proceed. I would never travel internationally with travel insurance, not just trip cancellation coverage. The cancel for any reason
add-on is the only way to go.

I had a lot of questions about my upcoming trip to help me decide if should plan to travel or cancel in the face of the COVID pandemic. It was very difficult to get through on the phone, I did not receive a response to my email and when I finally got through, the person was not very friendly and did not seem willing to offer much information.

The information about benefits that I need to file a claim is not transparent
I attempted to get answer to some quick questions by phone, but no support there is available.
In response to e-mail requests for information, I am getting boilerplate messages saying that they are busy and that a response may take up to 30 days.
I will not be able to file my claim until I get the response.

This is very frustrating.
These are times of crisis, a time when we need a reliable insurance company to cover out-of-pocket expenses more than ever.

I will not choose this company again.

There was a delay in refund, but it did happen. I'm satisfied that they honored their commitment to refund if policy cancelled

I tried to purchase an extension for 10 days to my policy when my flight was cancelled due to weather but it seems as though no extensions can. be made unless it involves a hospitalization-oh well

We had to cancel our cruise to Mexico due to the Corona Virus on March 8, 2020. Norwegian Cruise Lines customer rep is very unaccommodating, will not give us any relief because their CEO says refund voucher is effective March 10th, so we are 2 days short! What a lame excuse, will never travel with Norwegian cruise lines in the future. On the other hand, Travel Safe insurance made an exception and gave us full refund, excellent customer service, have used them many times and will continue to do so in the future.

Was unable to travel due to medical issues per my doctor I was advised not to travel. I emailed TravelSafe on Feb 26, 2020 with all the documents they required and have not heard back as of yet. I am waiting for a response.

I am very unhappy with how long it take to get a claim processed thru Travel Safe! I will not be using them again.
Any assistance you can provide would be helpful!
Susan Holloway

Claim process was straightforward and my claim for a hotel stay due to a travel delay was processed and resolved quickly.

I have bee n using squaremouth for over 10 years and very happy with your services. But I missed my connection, have sent claim one week ago and since then no news from yours side...