This insurance provider is currently unavailable on Squaremouth
Overall Rating
1.1% (112) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
885
4 stars
312
3 stars
126
2 stars
47
1 star
65
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
10,086
Since 2004
MONTHLY SALES
0
Average Monthly Sales Since 2004
REVIEWS
1,514
Since 2004
Overall Rating
4.31 out of 5
Overall Rating 4.31 out of 5
1,514 Reviews Since 2004
Customer Reviews for TravelSafe
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I would purchase this again even though we didn’t use it. It gave us peace of mind while traveling. I had questions before I actually purchased the policy. All were answered in a very professional manner.
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2 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Classic
Review Received:
February 18, 2020
Gay from FL
Verified Squaremouth Customer
We were n the Diamond Princess in quarantine. We were extracted by US government. Another 2 weeks in quarantine. Missed a lot of trip. Still. Ot home but will start the claims process.
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2 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
February 17, 2020
Lori from PA
Verified Squaremouth Customer
Flight cancelled due to snowstorm. Awaiting reimbursement
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2 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
Classic
Review Received:
February 13, 2020
Svet from PA
Verified Squaremouth Customer
Claim took 5 weeks to complete, multiple requests for same items.
Communication not great!
In the end, they refuse to cover medical expenses, but covered the rest of the trip!
Not satisfied with the outcome!
Response From:
TravelSafe:
Amanda
Response Received:
February 24, 2020
Dear Svetlana,
Thank you for taking the time to let us know how we're doing here at TravelSafe. In reviewing your claim with our claims processor, it seems as though we could have communicated with you better during the claims process. We noticed we have some incomplete information. This is the reason you keep receiving requests from our team. Once we receive these items, it is possible that you may still collect for your medical expenses. We are here to help you in completing this request! Please contact TravelSafe directly for assistance. We would be happy to help you get this sorted out!
Sincerely,
Team TravelSafe
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
January 18, 2020
Maurice from CA
Verified Squaremouth Customer
I needed to change my travel dates. This was done without any problems or change in rate.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
January 18, 2020
JG from FL
Verified Squaremouth Customer
The cost of the insurance was very reasonable for the coverage provided.
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Basic
Review Received:
January 7, 2020
George from WA
Verified Squaremouth Customer
Filed a claim yesterday.
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0 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Classic
Review Received:
December 16, 2019
Ngan Huynh from TX
Verified Squaremouth Customer
I just mail the medical information , I still waiting for reply
Review Updated: 01/13/2020
The travel safe denied my claim for trip interruption even thought my illness is severe and got the medical doctor exams and medication . The doctor advice me come back home for further treatment
So we bought a ticket to go back to US home
I do not see what the reason why the travel safe denied my claim . The letter they sent to us for denied my claim is not correct and unreasonable .
Please kindly reconsider my claim
Thanks for your help
Dr. Nhan Hirai
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21 out of 21 people found this review helpful
Rating 5 out of 5
Policy:
Basic
Review Received:
November 10, 2019
Maria from FL
Verified Squaremouth Customer
Very secure feeling knowing that my trip was protected, although it was not needed
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0 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
November 10, 2019
Christine from WA
Verified Squaremouth Customer
I just filed a claim, I don’t know how to rate travel safe until I hear from them about my claim . I’ll write my review after I complete my claim . Contact me about 4 weeks to review my claim. Thanks
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1 out of 10 people found this review helpful