Reviews, Sales, and Service Ratings for
Trawick International

Overall initial experience was fine. Customer service interaction was OK, they were pretty knowledgeable, but could not commit to answering a direct question or providing direction other than restating the policy. They could then direct you to a claims person, who i s a 3rd party company.

Squaremouth has incorrect information on their website. We wanted a plan with primary medical coverage and they have your plans listed incorrectly. I called an agent at Trawick to ask an unrelated question and thankfully it came up and we bought the correct policy

I filed a claim on July 1 and still haven’t heard anything. Their website says they pay within 15 days, but that did not happen, so I’m not sure what to think about Trawick yet. Their customer service and claim processing does not seem as good as the only other company I’ve filed a claim with, AXA.

Our flight got delayed for more than 24 hours. Tried to call customer service and got long wait then I decided to accept the automatic call back. But they never called. So as assistant.

Got back home and tried to file the claim by email asking where is the link for claim via claim email. It has been 3 days still no reply

Your customer service agent was very helpful in advising which policy I should purchase.

The claim was processed within a month which was a reasonable time but we believe it could be processed faster. There was very limited communication. We wish there would be a way to at least track the claim while it was in process.

Trawick International: Filling a Claim online with them is very complicated; we have been trying for 2weeks.

It took over a month to get the result of claim which was denial. I purchased a plan with pre-existing coverage. I am 80 years old with a fractured pelvis, cancer, and an artificial urinary valve. Most of the tours on our trip, I was able to attend; however, a few tours I was too ill to complete. During the time of booking these tours, I thought my body would be able to handle them. I submitted a note from my primary care physician, which was obviously ignored. The insurance company wanted me to see a foreign physician which in my case is not possible. My medical care team does not want any random doctor going in and messing me up. Trawick has been absolutely horrible to deal with and is doing everything in their power to avoid paying a legit claim. They simply do not honor their policy and I would not recommend anyone purchase from them.

Everything ok, nothing to report.

I didn't need to use the plan, but I felt peace of mind knowing I had it. Purchasing it was easy and my phone interaction with customer service was pleasant and helpful.