Reviews, Sales, and Service Ratings for
Trawick International

I will never recommend them! Frankly they are an embarrassment to your company.

I had to cancel my trip to Japan due to medical problems. I submitted their medical forms which the doctor filled out. I also included a letter from the doctor.

NO COMMUNICATION.
I called to check on the status and the customer service said they had until. JULY 17.

This is an unacceptable amount of time! I paid for coverage and the trip and now i am OUT the$3000 plus coverage payment!

Horrible customer service!

A friend advised us to purchase insurance for our international travel so we contacted SquareMouth Travel Ins. who got us a quote from Trawick. It was a very easy process. We did not have to use it but it was reassuring to know that we were covered.

I misplaced my passport and had to get an Emergency Passport in Copenhagen. This was to replace a brand new passport. The Emergency fee via the U.S. Embassy was $165.00. Upon returning home I contacted Nationwide and was told this would not qualify for any reimbursement, which was quite disappointing. Will you please reconsider this? Please advise at your first opportunity.

James Younger,
email is younger4@sbcglobal.net

Thank you.

We suffered a medical emergency and had to cancel our trip the night before departure. I called Trawick in an effort to cancel the policy and they said that because it was *technically* now the day of departure (past midnight), they could not cancel the policy. It felt very unfair to me since I was still calling well before the scheduled departure time of the aircraft. So I ended up having to pay hundreds of dollars for international medical coverage in a country we were no longer going to.

I asked to cancel my insurance because the trip was cancelled several months before the scheduled departure. I have communicated 3 times and have been denied the refund of my premium of any amount. I would certainly understand a $50.00 handling fee but would certainly believe a refund of the rest would be most fair.
Thanks for asking and hope you will look into my account.
William Dietel
4090-945-3459 of

The requirement to still buy daily CDW from the rental car agency was not clear in the information provided BEFORE I purchased the coverage -- only in the small print afterwards. And to find it out while we were picking up the car was an unpleasant surprise.

The rental car agency had no idea who you were, and they said their CDW covered what you claimed wouldn't be (windshield repair, etc.) They said I was basically duplicating coverage.

In the future, I'd just buy the extra coverage through the rental car agency. It seemed more up front.

The person I talk to was helpful and informative

Thankfully, had an uneventful trip. The only connection with Trawick was to obtain the initial policy! Easy peasy!

Good!

My experience with Trawick international has been positive. I will be filing a claim.