0.1% (408) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1996
4 stars
655
3 stars
373
2 stars
138
1 star
270
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
281,771
Since 2012
MONTHLY SALES
2233
Average Monthly Sales Since 2012
REVIEWS
3,460
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,460 Reviews Since 2012
Customer Reviews for Trawick International
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Trawick is a great company and I use them quite often. Highly recommend them.
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2 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Explorer
Review Received:
May 10, 2023
Patricia from NM
Verified Squaremouth Customer
At first using the website was confusing but once that was mastered I felt comfort. I would have liked to know what parts of our claim was paid and what was not covered since the amount received was less than what we submitted….though I’m ok with the amount basically.
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1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels First Class
Review Received:
May 10, 2023
James from CA
Verified Squaremouth Customer
The requirements of the policy made it impossible to file a claim. My wife and I got Covid in the middle of our trip. We were in Iceland. The policy requires a PCR test and a doctor letter regarding quarantine. There are only two locations in the entire nation that perform PCR tests and the nations policy is not to require quarantine. We were sick and confined to our hotel room for 4 days and had to pay expensive air fare to get home. I could not file a claim because it was impossible to meet the terms of the policy. A real Catch 22.
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21 out of 21 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Explorer
Review Received:
May 10, 2023
Edward from MD
Verified Squaremouth Customer
We filled a claim over a week ago and have not had any interaction regarding it yet...
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6 out of 6 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels First Class
Review Received:
May 9, 2023
Linda from KS
Verified Squaremouth Customer
I list my left hearing aid during a crowded tour I Bethlehem, Israel. I didnhave time to start a claim until i got back.
Despite being very sick with pneumonia, I Sar on hold for a long time and then was emailed a claims form for lost baggage. It did not fit my circumstances. I haven't felt well enough until now to continue to search for help. I need to replace my hearing aid ASAP. Thank tou for any help you can give me. I always obtain travel insurance when I travel and hope that I am not disappointed by Trawick
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
May 9, 2023
Barbara from IL
Verified Squaremouth Customer
Customer service representative was very nice, patient & knowledgeable, answering all of our questions. We were given a couple of options for coverage & were sent emails with cost & coverage summary of each one so we could compare & decide which would be best for us. Fortunately, we did not have to make a claim, but having this insurance definitely gave us peace of mind. We will continue to purchase policies from Squaremouth whenever we travel outside the USA.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Journey
Review Received:
May 9, 2023
Howard from CA
Verified Squaremouth Customer
As the trip time grew closer, twice I needed to increase the amount of coverage due to additional pre-paid expenses such as upgraded airfare. It was easy to reach Trawick Customer Service and quickly increase the coverage and pay the relatively small incremental amount of premium. Kudos to Squaremouth and Trawick.
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3 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Voyager
Review Received:
May 8, 2023
Meagan from SC
Verified Squaremouth Customer
I sent my claim via email as was listed as an option on the claim form. I received confirmation email of receipt but nothing else. I had to call in after a month of no communication to determine the status of my claim. I never received a claim number, but they were able to locate my claim with my policy number. My checks arrived 2 weeks later. This is why I gave 4 stars. If they want you to file your claim online, they should state that on the forms you need to print and fill out.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
May 7, 2023
Yvonne from AK
Verified Squaremouth Customer
Obtaining insurance quotes, comparing policies, and purchasing a product is very easy using Squaremouth. In 2023 I filed a claim for trip interruption costs and it was paid in full within 3 weeks. I have been using Squaremouth for the last five years.
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6 out of 6 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Explorer
Review Received:
May 7, 2023
bruce from OH
Verified Squaremouth Customer
do to Covid and personal circumstance I was compelled to postpone this trip. I was able to defer the insurance start date on one occasion but not subsequently. Although this trip has been rescheduled to April 2024, the insurance coverage has been lost. Basically, I paid for coverage for a nonexistent trip
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11 out of 11 people found this review helpful