Reviews, Sales, and Service Ratings for
Trawick International

Very poor service regarding refunding our money on a legitimate claim. We filed a claim because we had to cancel our trip since my wife, Joann tested positive for Covid a week before we were to leave. She was very sick and still has some lingering symptoms. Trawick has acknowledged receipt of our claim but said it would take 2 or 3 months, maybe longer to review our claim before a refund would be issued. Our claim is simple and straightforward with a letter of documentation from our physician. We are not happy with the delay in refunding our money! Seems to be a case of the company drawing interest on our money while dragging its feet to pay this legitimate claim.

I’m still providing 5 stars because i’ve been happy overall with the insurance, but I guess I’m not sure why I am required to file claim with my regular health insurance when my policy is “primary” coverage for medical. I have tried to address this with the claims department but they still insist I must file a claim through my regular health insurance and so I did and now I have to wait that much longer for them to review the claim. Again I am so confused as to why I would pay more for a policy that is supposed to be “primary” medical when I could pay less for a policy that has secondary medical.

Also when I was in the hospital in St. Thomas they wouldn’t accept travel insurance so for that I did have to provide my regular health insurance and they are billing my health insurance directly, but for my charges that took place on the cruise ship I had to pay up front upon disembarkation. When I went to submit the claim to my travel insurance company they said I have to first submit to my regular insurance. Again I paid more for a policy to provide primary medical coverage and the way my claim is being handled it’s just as if I have secondary coverage.

I would appreciate if someone from Squaremouth would follow up with me.

Thanks

I had to interact with customer service several times before travel just with questions, and each time that I did, I received excellent assistance and communication. When I need international travel insurance again, I will definitely use square mouth.

Good informative agent - I do not recall the name - but very courteous and allowed to me to ask several "silly" questions that I needed to ask and be informed about. Thank you

We submitted all required documentation well over a month ago, and have heard NOTHING from Trawick.Poor communication on your end.

My questions were answered and I appreciated the ease of use with your website. We felt your coverage was good and the price very fair. Thank you!

My trip was interrupted and so I tried to log in to create an account so I could submit a claim but the system didn’t work and I still don’t have an account I can log into even though I filed a claim.

It is very difficult to get in touch with them. They only do the form online. You give them what they want and some how they need something else. When I explained that they had it all and resent it, I received another email asking the exact same question.