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Rating 3 out of 5Policy:
Safe Travels ExplorerReview Received:
March 25, 2023Thomas from OH Verified Squaremouth CustomerWas this review helpful to you?Turn around time for filed claim is too long
4 out of 4 people found this review helpful -
Rating 1 out of 5Policy:
Safe Travels VoyagerReview Received:
March 24, 2023Michael from WI Verified Squaremouth CustomerWas this review helpful to you?Tried to contact them. Always outside customer service hours. Sent text message no response. Going to try and figure out how to file a claim, but may have to file a complaint with the State Insurance Commissioner’s office to get some help. Just glad it was something serious outside the country. Will never be purchasing this product again!
12 out of 12 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels ExplorerReview Received:
March 21, 2023janet from NY Verified Squaremouth CustomerWas this review helpful to you?smooth sailing with no issues
0 out of 1 people found this review helpful -
Rating 2 out of 5Policy:
Safe Travels VoyagerReview Received:
March 21, 2023Samuel from UT Verified Squaremouth CustomerI contacted Trawick International to make a claim for delays and for damaged luggage. They requested information. I provided that information twice and they claim to not have received it. I have given up and don't feel the purchase of the insurance is worth it with this company. I will not purchase coverage that is not functional in the future.
Was this review helpful to you?
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels ExplorerReview Received:
March 21, 2023Mary Rose from CT Verified Squaremouth CustomerWas this review helpful to you?Polite and friendly. Very helpful
0 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
Safe Travels First ClassReview Received:
March 21, 2023Jeffrey from NY Verified Squaremouth CustomerWas this review helpful to you?Purchasing insurance from Squaremouth was easy and informative - I like being able to compare price and policy in a very straightforward manner.
I filed a claim with Trawick several weeks ago and to date have only received an automated email that they have received the claim so not sure how long to wait to follow up. I am hoping this is not going to take months to resolve.
9 out of 9 people found this review helpful -
Rating 2 out of 5Policy:
Safe Travels Single TripReview Received:
March 18, 2023Anand from NY Verified Squaremouth CustomerWas this review helpful to you?My trip got canceled.
And the support for the claim process has been less than adequate
4 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels First ClassReview Received:
March 17, 2023Robert from TX Verified Squaremouth CustomerWas this review helpful to you?Needed to change my dates and they were extremely flexible. No hassle and no extra charges.
6 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels Single TripReview Received:
March 16, 2023ROBERT from VA Verified Squaremouth CustomerWas this review helpful to you?I am waiting for a response from my claim.
4 out of 5 people found this review helpful -
Rating 1 out of 5Policy:
Safe Travels ExplorerReview Received:
March 16, 2023Leticia Metallo from CA Verified Squaremouth CustomerWas this review helpful to you?I sent claim forms twice. It appears you have not received it. I did not go on the trip. I injured my right knee and it got progressively worse. MRI revealed 2 ligament tears. It has taken time to obtain the MRI. and get appointment with Ortho. It was very hectic at Ortho visit that the Doc left before filling out the portion of the medical statement. I am trying to reach back to the provider but no return response. I have PT appt in April but will continue to persue physician.
14 out of 15 people found this review helpful
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Additional Information