0.1% (408) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1996
4 stars
655
3 stars
373
2 stars
138
1 star
270
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
281,821
Since 2012
MONTHLY SALES
2229
Average Monthly Sales Since 2012
REVIEWS
3,460
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,460 Reviews Since 2012
Customer Reviews for Trawick International
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already made customer service aware i will be filing a claim and am collecting the needed documents
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0 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Single Trip
Review Received:
March 15, 2023
Meredith from NJ
Verified Squaremouth Customer
Fortunately we did not need to use this policy. Our only interaction was to update our visa information and our call was answered promptly and professionally. We had the updated policies in minutes.
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1 out of 2 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Voyager
Review Received:
March 13, 2023
Adrienne from OH
Verified Squaremouth Customer
Our return flight was delayed and we missed our connecting flight. I called 24 hour customer service while we were attempting to get hotel accommodations. I was told that no one could assist me until I filed a claim????
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11 out of 11 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Single Trip
Review Received:
March 13, 2023
Daniel from FL
Verified Squaremouth Customer
Easy purchase did not used the insurance
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1 out of 4 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Explorer
Review Received:
March 13, 2023
Nicole from NV
Verified Squaremouth Customer
We bought this insurance to cover anything that could have happened. We got sick with food poisoning and missed our flight home. Non of the airlines would rebook us nor Fareboom. We thought hopefully we can get our return home flight refunded ($800ish) and nothing because we didn't have a doctors note. How are we supposed to see a doctor when we are in the hotel room puking and defecating our brains out and had multiple taxi drivers refuse to take us. I'm suppose to spend more money in am ambulance to take me to a doctor in order to show proof of food poisoning in hopes of getting reimbursed?! I spent money on a scam is how I feel. What was the point in getting travelers insurance. Then when I filing my claim I'm being directed in different directions on who I need to contact and where to go and the customer service was awful. I'm livid.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
March 12, 2023
John from NY
Verified Squaremouth Customer
First time purchase of Travel Insurance. Seemed like a good idea to have that coverage since we were going to Egypt and Covid is still a reality
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2 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
March 12, 2023
Susan from TX
Verified Squaremouth Customer
The Customer Service Representatives are so helpful and patient.
I always travel with confidence in Trawick International. I know if I need to make a claim that they pay without any hassle and pay promptly.
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4 out of 9 people found this review helpful
Rating 2 out of 5
Policy:
Safe Travels Explorer
Review Received:
March 12, 2023
Cynthia from CA
Verified Squaremouth Customer
My claim has been filed and I am awaiting their response. I received a message that it was received and they had a large number of claims so it might take some time. I cannot judge how they have handled my claim until they do handle it.
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6 out of 7 people found this review helpful
Rating 2 out of 5
Policy:
Safe Travels Journey
Review Received:
March 12, 2023
Angela from OH
Verified Squaremouth Customer
Impossible to place the claim. Form is not easy to understand (wording is general and vague). Form only allows one upload per claim category (we purchased our tickets in multiple transactions, so we have lots of support documents.) Staff is nice when you call customer service e but give conflicting directions. We've used allianz without issue. Hoping to get this resolved quickly.
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Voyager
Review Received:
March 7, 2023
Kevin from OK
Verified Squaremouth Customer
Contacted customer service stating that I need to file a claim due to my luggage being lost in transit to my destination. The needed property claim form was provided promptly to my satisfaction.
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3 out of 3 people found this review helpful