Reviews, Sales, and Service Ratings for
Trawick International

The initial person I spoke with answered all my questions. When I made additional purchases towards the trip the calls were a bit confusing.

Not a simple process to file a claim. Filed through Nationwide as directed but that seemed counter intuitive when Trawick was our insurer.
Been a week now and no response or contact.

I DID NOT TAKE THE TRIP TO LONDON OCTOBER 16-21. IT WAS NECESSARY FOR ME TO CANCEL BECAUSE I HAD STAY HOME AND HAVE HIP SURGERY. I CALLED AND SENT INFORMATION BY EMAIL REGARDING THE CANCELLATION ON SEPTEMBER 23. 2023 TO
INFO@TRAYWICKINTERNATIONAL.COM
DID YOU RECEIVE THE INFORMATION? IF SO, WHEN CAN I EXPECT OUR REFUND OF $186.11?

VICTORIA AND JERRY HOUSER

filing the claim was confusing; limited the documents i could give, etc. i'm now waiting to hear back. i have ample additional proof; believe me, the last thing we wanted to do was make a claim but we both got covid and had no choice -- we couldn't go on the cruise. anyway, so far, i have found the various names/agents confusing, the paperwork confusing although i have receipts, cancellation invoice, doctor's reports, etc. but there was no space for more than one person but both my wife and i are covered in our policy but i could only submit paperwork about my covid and not my wife's. we'll see if my opinion changes when i hear back -- hopefully in a timely fashion.

They have not done anything yet

Submitted a claim. Received this response:
Thank you for utilizing CBPConnect to report your claim. The attached claim has been received electronically and logged in our database with the received date of this email and details attached and below.

Claim/Policy Number: 980877581-1124767
Member Name: Mitchell Freeman
Member E-mail Address: lfreeman61@yahoo.com
Total Number of Attachments: 5

We are currently experiencing an extremely high volume of claims. Claims are reviewed in the order in which they are received. To avoid unnecessary delays, please review your claim documents to ensure all required documents have been submitted. If additional information is required in order to complete our review, we will contact you at the email address above. If you have more documentation to submit, please send to eclaims1@cbpinsure.com and be sure to also include all of the claim/claimant information above.

Please note, online claim status is not immediately available for registered users of CBPConnect because of current claim volumes. We are working diligently to process claims as quickly as possible and regret any undue concern you may experience in the delay of the processing of your claim.

We appreciate your patience and cooperation.

Sincerely,

Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries

W: www.One80Intermediaries.com
www.cbpinsure.com
https://cbpconnect.com

I added additional days of travel several months after purchasing my policy. The customer service team was very helpful in updating the policy to cover the additional days. Even better, in my case the additional days were covered with no increase in the premium.

No real issues so far. I opened a claim due to COVID while traveling overseas. I will be filing necessary forms shortly.