Berkshire Hathaway Travel Protection
Overall Rating 4.29 out of 5
Overall Rating 4.29 out of 5 806 Reviews Since 2016

  • Rating 1 out of 5
    Policy:
    ExactCare Value
    Review Received:
    June 13, 2024
    Michael from WA Verified Squaremouth Customer

    Got hit with covid approx a month ago and spoke with someone at BH about support. They may have tried to help & stated I would receive a call back. I received no follow up call or support from your offices

    Review Updated: 09/14/2024

    The process begins when one first reads through the literature provided by the insurer. Once an insurance carrier is selected I did get the opportunity to review material, guarantees and on-line contracts that I intended to purchase. Words carry meaning and hopefully are backed by an institution with integrity but I believe that was not the case in my situation. Could I have made a mistake, misunderstood what I was purchasing? Sure. Should I need a legal scholar to review insurance docs from your offices? Well, I have learned that that would be necessary. Will I avoid Squaremouth in the future?

    I've been "sitting" on a response to your decision for way too long and apologize for that.

    Is one star too high of a satisfaction score? Ubetcha.
    I do not know how your group handled my claim and I am simply disappointed by your response.

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    15 out of 15 people found this review helpful

  • Rating 5 out of 5
    Policy:
    LuxuryCare
    Review Received:
    June 11, 2024
    David from TN Verified Squaremouth Customer

    Person who helped me at customer service was very knowledgeable and helpful. Excellent customer service and ease of purchase.

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Lite
    Review Received:
    June 7, 2024
    Lavita from CA Verified Squaremouth Customer

    Extremely easy

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    0 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    June 6, 2024
    Heather from MO Verified Squaremouth Customer

    I reached out to them on a Wednesday morning regarding my daughter being sick. They had to call me beck several times regarding what I needed to do. I ended up borrowing money from my grandfather to get us to a larger city, pay for a doctor, and get new tickets home. After we saw the doctor on Thursday, I submitted all the receipts. Friday morning I was contacted to have the doctor fill out a form, we were on our way home on Friday. I have tried to reach out to the doc but I'm not sure if it will actually get filled out. I don't know why it wasn't sent to me sooner, since they knew in advance that we were go I ng to be seeking care.

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    10 out of 10 people found this review helpful

  • Rating 2 out of 5
    Policy:
    ExactCare
    Review Received:
    June 5, 2024
    J from TN Verified Squaremouth Customer

    I intended to use it but had a question. I emailed twice and it took several days to hear a response. I didn’t use it because of this. I am very disappointed with Berkshire Hathaway customer service.

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    June 1, 2024
    thomas from FL Verified Squaremouth Customer

    Our connecting flight was delayed. We weren't sure if we going to arrive before our cruise sailed. I called while waiting in the airport. The staff were very helpful, encouraging, and positive. We DID make our cruise! We will definitely purchase again!

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    3 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    LuxuryCare
    Review Received:
    May 30, 2024
    Anonymous from NE Verified Squaremouth Customer

    I purchased an expensive policy from Squaremouth. Departure 05/07. First flight cancelled, second substitute flight delayed prior to leaving the airport and could not make connections. I had to drive to a second city to catch the substitute flight to make connections for an international flight and then find transportation back home when no further options were available. Entire flight rebooked for 05/09 using previously paid fare and identical itinerary. Since I left my home to catch the second flight scheduled, Tin Leg refused to grant a waiver to use the policy starting the trip 2 days later and I lost the premium. Booked a second lesser policy with Squaremouth through Berkshire Hathaway because I had only one day to do so. On return trip, checked bag was lost. Arrived home in a small airport with very limited staff. Flight was late and was unable to confirm my bag had been left in Chicago until midnight. Attempted to file claim with Berkshire Hathaway and was told that the policy ended on the stated date of 05/23 even though I was unable to confirm bag delay by then. I did not discover extensive bag damage until it was delivered to me very late in the evening of 05/24. This type of behavior on the part of the insurers is unethical and totally unacceptable.

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    20 out of 21 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    May 29, 2024
    Brenda from NV Verified Squaremouth Customer

    Can’t say yet as I have not heard from them regarding my claim submission. It was relatively easy to file the claim on line

    Review Updated: 06/27/2024

    Simple online claim process. Fast review and payment of my claim. I am very happy with the level of service provided by Berkshire.

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    6 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    May 26, 2024
    Rebecca from NC Verified Squaremouth Customer

    I ended up having a couple of unhappy travel issues while traveling in Spain for 11 days. First, I left my tablet on the flight to Madrid, and despite having my name and address on the tablet and filing a lost item report immediately with the airline, I have not gotten it back, and it's been missing for three weeks. I have tried pinging it using Find My Device, but it is unreachable. It's clear I will never get it back. Then, five days into the trip, I came down with a horrible sore throat so painful, I saw an urgent care doctor in Seville. I received treatment, and I had to schedule a lot of rest into the rest of my travel, unfortunately. As soon as we got back into our hometown, I filed a claim both for the tablet and the doctor visit with Berkshire Hathaway. We'll see whether or not the insurance works as intended in the next few weeks. I never wanted to use my insurance, but since I had it, I did file a claim.

    Review Updated: 06/24/2024

    My husband, Daughter, and I had all anticipated our wonderful travels through Spain for many months. So, when my tablet disappeared after the flight from New York to Madrid, and then I contracted terrible pharyngitis five days in, it was nothing less than traumatic. Having Berkshire Hathaway insurance through Squaremouth gave me the confidence to seek medical care in Seville and continue my travels. Without it, I might have hesitated because I would have been uninsured. Also, I was terribly upset about the tablet because I knew I had definitely left it in the seat pocket in front of me, and I immediately filed a claim with the airline. But they never found it (obviously, someone did find it, but kept it), and so I had to remotely wipe my accounts and change all my passwords. It was so frustrating to have these kinds of things happen on a "dream trip." However, the process to file a claim was simple, and everything went smoothly. It took 10 days to fully recover from my illness, and I had to get another tablet since I use mine constantly. I am now a RAVING FAN of Squaremouth and Berkshire Hathaway Insurance. I will never travel abroad without it, and I want to share my experience with my neighbors. I live in a 55+ community, and most of us are recreational travelers. Please let me know how to best share this information with them so they can also be insured during travel. I hope to never have to use it again, but if I do, I'll be glad I purchased it.

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    11 out of 16 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    May 25, 2024
    Anna from NV Verified Squaremouth Customer

    Very reasonable prices with good coverage.

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    1 out of 3 people found this review helpful