0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
522
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
83,018
Since 2016
MONTHLY SALES
1849
Average Monthly Sales Since 2016
REVIEWS
807
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
807 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
It covers everything we need for our trip. And it’s easy to choose which plan to buy. Everything is well explained.
Review Updated: 06/09/2024
Our Trip Interruption claim was denied. Explanation, Cruise Lines
Mechanical Problems. How can we tell that the cruise liner will have mechanical problems. That’s why we get Travel Insurance. What ever happened to our trip we must have some compensation from the Insurance company. But no, they said it is not included in our Policy that we bought for our Travel Insurance. So Trip Interruption's
Is not included, please everyone read all the fine prints if all you’re buying is included. No more.
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4 out of 6 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 12, 2024
Amanda from AR
Verified Squaremouth Customer
Tried to call the number in the email sent to me and it was not 24 hours. Also tried to file a claim and it tells me my claim number not valid.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 10, 2024
Eden from AZ
Verified Squaremouth Customer
Filing a claim is not easy - I sent in an email this week but I have not heard back. My luggage was gone the entire time I was in Morocco and I was force to buy all my clothes, shoes, health and beauty for the entire trip. Please review the emails I sent. I can send you the receipts.
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 9, 2024
Charles from ME
Verified Squaremouth Customer
Waiting to see how the claim is handled before sending comments.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 6, 2024
Rajeshkumar from MD
Verified Squaremouth Customer
no i am fine so don't need
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
May 5, 2024
Katherine from HI
Verified Squaremouth Customer
There was a glitch in making payment and securing the policy but customer service was excellent to get it resolved.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
May 5, 2024
Larry from WA
Verified Squaremouth Customer
I purchased the insurance then realized I had charged it to the wrong credit card. So I called customer server 10 minutes after the purchase. They were able to cancel the purchase so I could purchase it on a different card. The rep. was very helpful.
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1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 2, 2024
CL from MA
Verified Squaremouth Customer
I wasted my time and money buying this insurance that didn't cover for anything.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
April 29, 2024
Kendra from NV
Verified Squaremouth Customer
Really easy to get the quote info and to book. Had a few pre-travel issues with some people dropping off, changing dates, etc... Both times that I had to call, customer service was extremely easy to work with and solved the issues quickly for me. I was very pleased with the level of service.
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4 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
April 27, 2024
A from OR
Verified Squaremouth Customer
They have not acknowledged my claim in any way or responded to my email with questions. I fully expect them to refuse my claim. If this is what I can expect from travel insurance, why bother getting it? Waste of my money completely.
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5 out of 6 people found this review helpful