0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
522
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
83,018
Since 2016
MONTHLY SALES
1849
Average Monthly Sales Since 2016
REVIEWS
807
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
807 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 24, 2024
David from WA
Verified Squaremouth Customer
I feel that the process of purchasing insurance was straightforward and clear. I had a medical emergency on my trip (quite minor from a medical treatment point of view, but an issue with mobility involving my left knee that could have spoiled the trip in a major way. One consultation and injection by a doctor was all that was required.
I was able to file a claim fairly easily. I initiated the claim by making a phone call, and the person who handled that phone call was professional and clear and their response.
Was this review helpful to you?
9 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 23, 2024
Joe from TX
Verified Squaremouth Customer
Satisfied with the service provided
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 19, 2024
Ronald from NJ
Verified Squaremouth Customer
Flies a claim because of flight cancelled as I was pulling in to departing airport to come home. Had to spend an additional 1100 to get home.
Review Updated: 06/16/2024
I am thankful for the outcome. It was an added expense that I had to incur but thankfully the insurance covered it. I am very grateful I took the insurance and the claim was handle great .
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 17, 2024
Nicole Geri from MI
Verified Squaremouth Customer
I got sick in Bali, and Berkshire Hathaway were quick and easy to get ahold of for a reimbursement.
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 15, 2024
Maryann from TX
Verified Squaremouth Customer
We contacted customer service less than 24 hours prior to our departure to ask if our insurance covered the emergency pre-term impending birth or our granddaughter, our daughter's newborn, and was suprised to find out that something like this was not covered. We typically end to take out travel insurance due to the fact that we have elderly ( 90 year old's) parents, knowing that if there are issues durning our travels we can get home to them quickly without incurring large travel change expenses. So knowing that imeditate family members are considered in the insurance coverage I was appalled that this was not a covered item.
The person I spoke with was understanding and apologized for the lack of coverage, she offered to cancel our policy to help a bit on the expense we would be encountering but this did not help. Luckily the baby was born, healthly and just hours before our departure so it worked out. But if you are ever considering leaving prior to a birth ( grand child or other) consider taking out cancel for any reason.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
May 15, 2024
H from MN
Verified Squaremouth Customer
Filed claim, haven’t heard anything at all from the company.
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 2 out of 5
Policy:
ExactCare Value
Review Received:
May 13, 2024
rosalinda from VA
Verified Squaremouth Customer
Until now I have not yet been reimbursed with my damaged luggage.
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
May 13, 2024
John from NE
Verified Squaremouth Customer
Customer service very helpful with an error that I made in applying for insurance.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
May 13, 2024
Steve from MN
Verified Squaremouth Customer
My claim was processed quickly and easily. From submitting the claim on line, to notification of approval, to payment deposited in my bank account was completed in two weeks. I was impressed.
Was this review helpful to you?
8 out of 8 people found this review helpful