0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
522
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
83,018
Since 2016
MONTHLY SALES
1849
Average Monthly Sales Since 2016
REVIEWS
807
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
807 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
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Just called Customer Service - spoke English well. Yay! Have submitted claim to KLM for mechanical and weather delays that resulted in an extra night’s stay. Wanted to know how long I had to submit to Berkshire Hathaway if KLM denies any expenses.
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2 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
April 16, 2024
DAVID from WA
Verified Squaremouth Customer
flight was delayed due to weather and miss our flight and connecting flight. We incurred expenses staying in seattle over night and our lodging in hawaii. Airline is saying its because they couldn't get the equipment to the airport. We've sent several documents showing it was weather including the airlines own website. Berkshire is claiming it wasn't.
No resolution as of yet and it's been months. I'd appreciate some assistance.
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12 out of 12 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
April 13, 2024
Natalya from MD
Verified Squaremouth Customer
There is a very important omission, which I have not encountered with any other travel insurance companies I used in the past - the Berkshire Hathaway form did NOT have a designated beneficiary. I had to call the company, and the representative manually filled in the name and e-mailed me the form. This was enough for me to NOT consider them in the future and not recommending them.
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9 out of 9 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
April 10, 2024
Cristina from VA
Verified Squaremouth Customer
Entire process was quick and easy.
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2 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
April 10, 2024
UB from FL
Verified Squaremouth Customer
Compare to other carriers much to be desired. Longer resolution, still waiting. Terrible claim process. Tedious and unfriendly
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14 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
April 10, 2024
Santiago from FL
Verified Squaremouth Customer
So far so good.. filed a claim with all the requested information. Looking forward to a positive response.
Review Updated: 05/08/2024
The process went smoothly. I sent all the info requested and in the promised time frame I had my reimbursement in my account. Nice.
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
April 8, 2024
Marina from MN
Verified Squaremouth Customer
I can only speak for my experience of purchasing the Travel Protection, as, luckily, we had a flawless travel experience, and there was no need to utilize the plan. The process of selecting the appropriate plan was easy and straightforward by using the online tools. When I had additional questions - our group of three had people traveling from different states - those questions were answered promptly and thoroughly by a very courteous agent.
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3 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
April 8, 2024
Ashlan from FL
Verified Squaremouth Customer
Super happy I got travel insurance! I had a big unexpected turn of events when I was supposed to go home and ran out of money. Luckily I had the insurance set and was able to get support from family and friends while navigating how to get back home from across the world. Hope to hear back from my claim soon.
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1 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
April 5, 2024
Kurt from NC
Verified Squaremouth Customer
Berkshire Hathaway Travel Protection customer service agents are First Class. I called when we changed our Destination last minute from Greece to Spain and I fully expected a hassle......Nope ! They were courteous, friendly and quickly effected the changes I needed. Finally a company who listens and puts the customer first.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
April 4, 2024
Gloria from GA
Verified Squaremouth Customer
I had to interact with Customer Service before my trip was taken. The agent was able to resolve my issue and was and saved me a little money. Thank you very much. If I ever take an extended trip, or for a weekend. I will be using Berkshire Hathaway Travel Protection, for peace of mind. Very grateful 🥰
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0 out of 0 people found this review helpful