Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

Great experience. I had some questions up front which a very kind representative was able to help me with. It was nice to know our trip was protected and worry free.

The process to select and purchase insurance through Squaremouth is relatively straightforward, however, since I did not have to file a claim, I don’t know how easy or difficult it would be to do so. After having flights canceled during the pandemic (and then subsequently trying to recoup the costs), I am loath to spend a lot of money on travel without being insured. I don’t like that I feel this way, and I hope that I never have to utilize it.

I spoke to BH’s representative. I was very shocked that she was rude, not showing empathy due to the circumstances (need to cancel the policy due to a passing family member that I needed to cancel my trip). She didn’t let me talk and explain what happened, instead, this BH representative went on non-stop educating me that I missed the deadline (free look period) to cancel this policy on 2/5 while I tried very hard to tell her I lost my family member on 2/4 that I was busy.

Also, she said my policy covers me from 1/23 (the day after my initial purchase) to the last day of my trip. I further explained - my trip won’t kick in until 2/15 and it’s BH’s decision to cover me sooner but this should not be the starting point counting as the free look period. I asked her to provide me where to look for the small fonts to find this cutoff day information of cancelling this purchase in the policy as well as how BH explained the cancellation process, she was just in silent. She sarcastically mentioning the $72 policy and questioning me why I purchased this policy at first place for a death in the family…(made it sounded I was very stupid because the airlines have policies to refund passengers due to death) I was speechless! Perhaps, she could predict future of passing someone which I do not want to comment.

As a first time customer of yours and BH, I’m very disappointed. I reached back out to SM, as the brokerage firm, you was not able to help with your customers. I’d rather deal with the insurance company directly moving forward.

Berkshire Hathaway customer service answered my questions better than any other insurance company when I was deciding which plan to purchase.

Purchasing my policy on your website was quite easy. I was pleased with the coverage I bought and the price for the coverage was reasonable.
The flights to our destination were fine (BUD to ATL to CDG to BUD) and very close to being on time.
However, our flights home (BUD to CDG to ATL to DAB) were largely not good. Our flight from Budapest, Hungary, to Paris, France, was late (by a half hour) taking off. We arrived late in Paris, and this caused us to miss our connection. We had purchased our tickets through Delta Airlines. We were flying with Air France, one of DElta's partner airlines. In Paris, we were taken to the Air France "help desk". We were told by one of Air France's agents that the Air France and Delta's computer systems could not interact with each other! So we waited at the Air France "help desk" for 2 and a half hours to be taken to the Delta "help desk". At the end of the wait, a new agent, just coming on duty, said she could handle getting re-ticketed for the rest of our journey! And we had new boarding passes for the next two legs of our trip in 5 minutes!
She printed our new boartding passes, which were for flights the next day..
We were also given a voucher for a hotel for that night, travel vouchers both to and from the hotel, and vouchers for dinner that night and breakfast the next morning. We used them, and all was good.
Our next flight was from CDG to ATL. WE had paid for "Comfort +" seating, but were given seats in economy. Not a comfortable flight. When we got to Atlanta, we found that we no longer had a seat assignment for the final leg of the trip, Atlanta, Georgia, to Daytona Beach, Florida. The Delta "help desk" in Atlanta got us 2 seats on this flight, again not the "Comfort +" seats we had paid for but seats in economy. The flight arrived on time at 23:45 on Friday night, February 23, 2024.
At baggage claim, we learned that only 1 of the 3 pieces of baggage had arrived with us.
We filed a claim with Delta for the 2 missing pieces (file number DABDL23188).
The 2 missing pieces of baggage were delivered to our house about 07:00 on Monday, February 26, 2024.
We reported the downgrading of our seats to Delta Airlines and have already received a refund.
We are now in the process of filing a clain through the insurance policy we bought through your company for the delays in our baggage. The agent with whom I spoke was most helpful. Within 5 minutes she took my information, including banking information, for my claim. She emailed me the claim form. I am now gathering the information to send with the claim form to support my claim for the delayed baggage.

Our questions and minor schedule changes were handled very professionally by Berkshire. No issues on the trip but glad we had the protection.

Easy, concise, just what I needed for my trip

easy to do. went skiing in japan backcountry and just wanted extra insurance for ease of mind