Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

Courteous claims representatives and efficient claims management.

Nothing to contribute.

Overall experience outstanding! Unfortunately we had a medical situation develop that required attention while in Jamaica. Fortunately, the situation was handled and we were able to complete our trip. Upon return to the US, we filed a claim through the BH online process. Within hours a response was received from BH identifying support documentation required, and identified a 15 day window that the claim would be paid. Various means of submitting the documentation were identified (including a direct customer service number if we preferred). We submitted documents via the online process and our full claim was paid within 13 days. Highly recommend BH Travel Protection.

I filed a claim on March 1 - Berkshire Hathaway had 15 days to review. I heard nothing after 17 days and contacted their customer service only to find out that we were missing a document. The documents requested included "Cancellation Penalties - Carriers cancellation policy (CruiseLine/Tour Operator/Airline) to support on-refundable portion being claimed". We did not use a CruiseLine, Tour, or Airline so I didn't include that document. The instructions could have been clearer, and it would have been helpful to get the information that something was missing when the original documents were submitted

I created and sent in my claim a couple weeks ago but have yet to hear back!

My cruise line cancelled one of our three ports. I asked Berkshire Hathaway for partial coverage of my cruise cost because trip cancellation is specifically covered in the policy with no written exceptions. They determined, "There is no compensation under the policy for the inconvenience of an itinerary change or loss of experience."

The worst experience! I had to cancel a cruise due to an unexpected surgery. Despite sending in extensive notes from my surgeon, they still required my surgeon to complete their form. Even though I had sent all the medical records that more than covered all the information requested on their form. No concern or compassion. Certainly no customer service. Claim is still unresolved. Guess it’s a good policy/company if you never need to make a claim.

Having covid, I had to cancel my flight.
I downloaded the necessary forms from Berkshire Hathaway, but the print too.light to read. I had to call them and have them send me forms by mail. There are just too any questions and forms to fill out.
Valerie Mahoney

I'll let you know as soon as the claim process is complete.

While we had to submit a small claim, the process went smoothly - which we are glad.