Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,804 Reviews Since 2004

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    January 4, 2011
    Satisfied customer from PA Verified Squaremouth Customer

    Before Trip
    Website was easy to use. Very clear information on what was covered and what was not. Very cost effective.

    During Trip
    Since I didn't use the insurance carrier during my trip, I have no comments to make.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    January 1, 2011
    Marsha from NY Verified Squaremouth Customer

    Before Trip
    I was especially impressed by your customer reps' willingness to explain the various options and make valid suggestions, based on my needs, as to the best policies to consider. I also really appreciated their patience!

    During Trip
    not applicable

    Claim Process
    not applicable

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Custom
    Review Received:
    December 21, 2010
    Michael from NY Verified Squaremouth Customer

    Before Trip
    No contact prior to trip other than computer generated mass e-mails. If that is Customer Service in this case, I would say the service was fine.

    During Trip
    Travelled overseas. Due to the time difference, there was only a 'claims service' phone serice available. The claim number they gave me ended up being totally incorrect and not usable.

    Claim Process
    We have used CSA for approximately a dozen policies as we travel. This is the first time we have had to make a claim. If this is the process that they use to settle claims, we will not be using them again. EXTREMELY SLOW PROCESS.

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    26 out of 26 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 19, 2010
    Lady Indonesian Traveler from NY Verified Squaremouth Customer

    Before Trip
    Really no relationship w/ company until return when I tele'd to see if I would be covered for an event. Agent said yes but then I decided not to pursue. Entire (claim)expense was $145 so not worth filing a claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 16, 2010
    Penelope from FL Verified Squaremouth Customer

    Before Trip
    Don't have any, got into car, drove to car park, they took
    us to bus, bus to ship. Nothing to do with insurance.
    Came home with a sinus infection, took a z-pack, no claims.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    December 10, 2010
    Joseph from AZ Verified Squaremouth Customer

    Claim Process
    Was told I must submit claim to my primary insurance company first, I am in the process of doing so.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 7, 2010
    Cheryl from OR Verified Squaremouth Customer

    Before Trip
    SquareMouth is the best way to buy travel insurance and I can't imagine doing it any other way. We always use SquareMouth.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 7, 2010
    Debbie Ippolito from FL Verified Squaremouth Customer

    Before Trip
    did not have to use the insurance so I really don't known how they are in you put in a clame.

    During Trip
    did not use any of the above.

    Claim Process
    again did not use

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    November 30, 2010
    Mopsey from CA Verified Squaremouth Customer

    During Trip
    Didn't need to call.

    Claim Process
    There was no claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 28, 2010
    Ed from OH Verified Squaremouth Customer

    During Trip
    Not required

    Claim Process
    Not required

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    0 out of 0 people found this review helpful

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