Name: Generali Global Assistance
Brand: Generali Global Assistance
Rating: 4.32 (4802 reviews)

Overall Rating

0.2% (338) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

2864
4 stars

995
3 stars

386
2 stars

124
1 star

214

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

182,849

MONTHLY SALES

1970

REVIEWS

4,802

Overall Rating

Customer Reviews for Generali Global Assistance

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

4,802 Reviews Since 2004
- « First
- ‹ Prev
- …
- 223
- 224
- 225
- 226
- 227
- …
- Next ›
- Last »
Sort and Filter Sort/Filter

Filed claim

Rating 5 out of 5

Policy:
Custom

Review Received:
October 14, 2010

Alfred from PA Verified Squaremouth Customer

During Trip
Didn't have to use the services provided

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
October 12, 2010

Arthur from NY Verified Squaremouth Customer

During Trip
did not contact carrier during the trip

Claim Process
I am waiting for the claim form to arrive in the mail. I was offered an email form but had not re=viewed or deleted approx. 900 emails accumulated in my absense.

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Custom

Review Received:
October 11, 2010

John from CA Verified Squaremouth Customer

During Trip
None apply. No need for any service.

Claim Process
N/A

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
October 5, 2010

Thomas Z from FL Verified Squaremouth Customer

Before Trip
Godd service and GOOD prices.

During Trip
NA

Claim Process
NA

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom Luxe

Review Received:
October 5, 2010

Mopsey from CA Verified Squaremouth Customer

Before Trip
Nice, clean deal.

During Trip
N/A did not need to use. This is a good thing.

Claim Process
N/A No claim.

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Custom Luxe

Review Received:
October 2, 2010

Tom from AZ Verified Squaremouth Customer

During Trip
We had a medical issue arise during our trip but were unable to access the "hotline" because we had no access to a phone. I mean, we could have used the hotel phone, but we were told by the hotel that it would cost a lot of money to use their phones. We tried to go online to access something, but that did not work. We ended up going to a clinic on our own. I suppose that was our fault for not having a cell phone or a calling card, but that was frustrating. My advise - make sure you research phone access while in the foreign county or else you will not be able to get the immediate help this insurance offers.

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
October 2, 2010

Edward from CA Verified Squaremouth Customer

Before Trip
Didn't actually ever speak to anyone everything was handled over the internet so it is a little difficult to really get a sense of the customer service

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Custom

Review Received:
September 30, 2010

Pamela from NM Verified Squaremouth Customer

During Trip
Everything went smoothly, so I had no need to make use of your services. Nevertheless, I was happy knowing I had the policy in place.

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
September 30, 2010

Susan from TX Verified Squaremouth Customer

During Trip
Fortunately we did not need to use our policy during our trip, but we felt secure knowing we had it.