Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,802 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 15, 2010
    Stephen from AZ Verified Squaremouth Customer

    During Trip
    I didn't use any insurance services during the trip.

    Claim Process
    I didn't make a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 15, 2010
    Carol from FL Verified Squaremouth Customer

    Before Trip
    Agent was very helpful and answered all questions.

    During Trip
    Not in contact.

    Claim Process
    I did not make a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    August 3, 2010
    David from WA Verified Squaremouth Customer

    Before Trip
    They answered the phone and helped when I called to make sure we were covered.

    During Trip
    N/A

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 3, 2010
    Richard S. from WA Verified Squaremouth Customer

    During Trip
    Trip was un-eventful, we did not encounter any problems that was covered by the insurance.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 2, 2010
    Dorothy from CA Verified Squaremouth Customer

    Before Trip
    Your rates were the best for what you offered and I recommended you to my two traveling companions. The only suggestion I would make is to let the customer know that rates go up the closer to the travel date. When I first inquired about the policy and when I purchased it the cost went up $60. I purchased it well in advance but had I known by waiting a little longer the cost would increase, I would have purchased it on the first inquiry; otherwise I will use you again as the policy provisions and cost were excellent

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 31, 2010
    Adrian from TX Verified Squaremouth Customer

    During Trip
    N/A

    Claim Process
    N/A

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 29, 2010
    Sherwin from NY Verified Squaremouth Customer

    Before Trip
    excellent

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 27, 2010
    Joan from AZ Verified Squaremouth Customer

    During Trip
    I was unable to make the trip. I was concerned that they would put me through hoops to receive my refund but, fortunately, that was not the case. CSA confirmed everything I told them and there was no problem. I will use them again.

    Claim Process
    It was professionally handled without any upsets. I would use them again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 23, 2010
    George from NJ Verified Squaremouth Customer

    Before Trip
    Online Info supplied through Squaremouth and from the selected insurance carrier was great. I did not have to personally contact anyone.

    During Trip
    Fortunately, I did not need any help or claim so I can't shed any light on claim service.

    Claim Process
    Fortunately, I did not need any help or claim so I can't shed any light on claim service.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Custom
    Review Received:
    July 20, 2010
    Claire from CA Verified Squaremouth Customer

    Before Trip
    We nevewr took this trip , it had to be cancelled for medical reasons, and I was told there would be no refund even although it was cancelled more than 30 days prior to departure. There will be no further trips, also due to medical reasons. I was disappointed I had to pay for insurance for nothing.

    During Trip
    Again, we did not take the trip, but paid for insurance for nothing

    Was this review helpful to you?

    44 out of 49 people found this review helpful