Reviews, Sales, and Service Ratings for
Generali Global Assistance

During Trip
I didn't use any insurance services during the trip.

Claim Process
I didn't make a claim.

Before Trip
Agent was very helpful and answered all questions.

During Trip
Not in contact.

Claim Process
I did not make a claim.

Before Trip
They answered the phone and helped when I called to make sure we were covered.

During Trip
N/A

During Trip
Trip was un-eventful, we did not encounter any problems that was covered by the insurance.

Before Trip
Your rates were the best for what you offered and I recommended you to my two traveling companions. The only suggestion I would make is to let the customer know that rates go up the closer to the travel date. When I first inquired about the policy and when I purchased it the cost went up $60. I purchased it well in advance but had I known by waiting a little longer the cost would increase, I would have purchased it on the first inquiry; otherwise I will use you again as the policy provisions and cost were excellent

During Trip
N/A

Claim Process
N/A

Before Trip
excellent

During Trip
I was unable to make the trip. I was concerned that they would put me through hoops to receive my refund but, fortunately, that was not the case. CSA confirmed everything I told them and there was no problem. I will use them again.

Claim Process
It was professionally handled without any upsets. I would use them again.

Before Trip
Online Info supplied through Squaremouth and from the selected insurance carrier was great. I did not have to personally contact anyone.

During Trip
Fortunately, I did not need any help or claim so I can't shed any light on claim service.

Claim Process
Fortunately, I did not need any help or claim so I can't shed any light on claim service.

Before Trip
We nevewr took this trip , it had to be cancelled for medical reasons, and I was told there would be no refund even although it was cancelled more than 30 days prior to departure. There will be no further trips, also due to medical reasons. I was disappointed I had to pay for insurance for nothing.

During Trip
Again, we did not take the trip, but paid for insurance for nothing