Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,802 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 2, 2010
    Paul from PA Verified Squaremouth Customer

    Claim Process
    I had to wait for my primary coverage to process the original claim. That is why I filed two months after the trip. I notified the CSA of the process on March 19th.
    They were very professional and understanding.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    May 22, 2010
    Lisa from IA Verified Squaremouth Customer

    During Trip
    Didn't need assistance. No problems insurance was applicable to.

    Claim Process
    no claim made

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    0 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    May 14, 2010
    Camille from WA Verified Squaremouth Customer

    Before Trip
    I actually never received any documentation but they were fine on the phone

    During Trip
    My trip got cancelled due to the volcano

    Claim Process
    I actually have all the paperwork to submit the claim on my desk and am waiting for one more piece of documentation from the workshop I was scheduled to attend.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    April 30, 2010
    Robert from CO Verified Squaremouth Customer

    During Trip
    we did not require any help

    Claim Process
    No Claim made

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    0 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    April 30, 2010
    Susan from NY Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    no claims

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    April 22, 2010
    Annette from CA Verified Squaremouth Customer

    Before Trip
    We did not realize that we had to print the policy rather than have it arrive by mail, as it had in the past. It was not particularly clear that we needed to print it.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    April 22, 2010
    CHARLES from IL Verified Squaremouth Customer

    During Trip
    had no contact during the trip

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    April 19, 2010
    Wendy from MA Verified Squaremouth Customer

    Before Trip
    We had to make a quick change to our policy because of the strike with BA we had to leave earlier than expected. They easily updated our departure dates for coverage.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    April 17, 2010
    Brenda from CA Verified Squaremouth Customer

    Before Trip
    Really did not have customer service before our trip. Just received the policy via email

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Custom Luxe
    Review Received:
    April 14, 2010
    James from IL Verified Squaremouth Customer

    Before Trip
    Never went on the trip because it was cancelled by the tour company. Called the insurance company to change the dates. They wanted to charge me 75% more just to change the dates on the already paid for policy.

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    70 out of 70 people found this review helpful

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