John Hancock Insurance Agency, Inc.
Overall Rating 4.16 out of 5
Overall Rating 4.16 out of 5 1,404 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    October 15, 2017
    naveen from TX Verified Squaremouth Customer

    No issues, claim was handled professionally. Travel insurance on a cruise is a must!

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    5 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    October 11, 2017
    Kate from GA Verified Squaremouth Customer

    The experience was good. I am disappointed with the outcome but not the fault of the insurance company.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 3, 2017
    Richard from SC Verified Squaremouth Customer

    Trip was delayed due to hurricane. Agent very helpful rearranging plan for new travel dates without penalty

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 30, 2017
    R from FL Verified Squaremouth Customer

    My trip was cancelled due to hurricane Irma. I was told by JH I needed to wait 35 days for My claim to be reviewed.

    Review Updated: 10/31/2017

    excellent follow up by Square Mouth

    Response From:
    Squaremouth:
    LaKisha Manning
    Response Received:
    October 18, 2017

    Thank you for posting a review of John Hancock Insurance Agency, Inc.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    September 21, 2017
    Robert from SC Verified Squaremouth Customer

    I'll let you know when I receive payment for my claim.

    Review Updated: 10/25/2017

    My claim took an excessive time to process even though I provided all the receipts up front. When I heard this morning, they only paid about 60% of the claim. My medical condition required me to convalesce for a number of days before we could resume our journey. I was discharged from the hospital after two days and could not live on the street or eat in soup kitchens. They did not reimburse me for hotel and meal expenses during my convalescence. I paid over $800 for coverage I was led to believe would cover my trip delay expenses. It was a rip off. If you are traveling, do not be taken in by this company.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    September 18, 2017
    S from AZ Verified Squaremouth Customer

    Great advice on the policy purchase. Customer service was helpful and responsive. Claim submission was easy. Payment was timely. Very pleased with the whole process.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 12, 2017
    Roland from NC Verified Squaremouth Customer

    We submitted our claim and two weeks late our check arrived in the mail. Couldn't have been easier.
    Will use them again
    Thank you.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 12, 2017
    laura from PA Verified Squaremouth Customer

    I purchased this insurance mainly for the medical coverage as I would be away in Italy for 2 months. While there I contacted customer service on two different occasions to discuss how I would find a medical provider and to inquire about a specific medical provider's agreement to John Hancock. Both times I was pleased to find I had received a quick and thorough response. I did not need to use my insurance however I would have felt confident seeking medical attention if there was a need as I had good communication with a representative.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    September 5, 2017
    MEREDITH from AZ Verified Squaremouth Customer

    Very nice and helpful

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    August 31, 2017
    John from MD Verified Squaremouth Customer

    We did not receive our policy paperwork and ID cards. Had to ask for them.

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    2 out of 2 people found this review helpful

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