0.2% (154) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
806
4 stars
268
3 stars
142
2 stars
61
1 star
93
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,446
Since 2012
MONTHLY SALES
207
Average Monthly Sales Since 2012
REVIEWS
1,402
Since 2012
Overall Rating
4.16 out of 5
Overall Rating 4.16 out of 5
1,402 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 2, 2013
Lauren from CA
Verified Squaremouth Customer
not sure yet - didn't take trip, in the midst of submitting claim now
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
November 21, 2013
Patrick from OR
Verified Squaremouth Customer
No claims no problems
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
November 17, 2013
Herbert from MN
Verified Squaremouth Customer
There was no claim so it is hard to evaluate.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
November 2, 2013
Frederick from AZ
Verified Squaremouth Customer
Purchase and documentation was quick and efficient.
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Silver
Review Received:
October 29, 2013
Steven from AZ
Verified Squaremouth Customer
Positive: The first agent at EuropAssist (the assistance service provided by the insurer) that we dealt with was very quick at getting our medical documentation translated, reviewed, and approved for medical repatriation coverage.
Negative: The next series of agents were not so good at rebooking our return flight: after an entire day of phoning and prodding, we found ourselves in a motel at Malpensa airport at 3am still not knowing for sure that we would have a booking at that airport later that morning. But in the end they did get us on a plane at 11am.
The insurance provider seems intent on avoiding as much reimbursement as possible. Transportation to an Italian hospital for treatment after EuropAssist couldn't find us a doctor nearby: not covered. Motel room at Malpensa which EuropAssist told us would be covered, and which we needed because they didn't finish rebooking us till the last minute: not covered. Forfeited hotel and train costs due to trip interruption: the receipts we sent aren't sufficient, please provide more. So far we've received about 5% of our claim, though we're still working on it.
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174 out of 174 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 27, 2013
Susan from CO
Verified Squaremouth Customer
Fortunately for all, I didn't need the insurance so can't rate
services I didn't use!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
October 23, 2013
Jonathan from CA
Verified Squaremouth Customer
Did not file a claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 21, 2013
Suzanna from CA
Verified Squaremouth Customer
No claim filed. No interaction with insurance company during trip.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
October 18, 2013
Harold from GA
Verified Squaremouth Customer
Since no claim was made, there is nothing to report
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0 out of 0 people found this review helpful