John Hancock Insurance Agency, Inc.
Overall Rating 4.16 out of 5
Overall Rating 4.16 out of 5 1,402 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    December 12, 2013
    Isidoro from CA Verified Squaremouth Customer

    No claim

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  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    December 2, 2013
    Lauren from CA Verified Squaremouth Customer

    not sure yet - didn't take trip, in the midst of submitting claim now

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  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    November 21, 2013
    Patrick from OR Verified Squaremouth Customer

    No claims no problems

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 17, 2013
    Herbert from MN Verified Squaremouth Customer

    There was no claim so it is hard to evaluate.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 2, 2013
    Frederick from AZ Verified Squaremouth Customer

    Purchase and documentation was quick and efficient.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    October 29, 2013
    Steven from AZ Verified Squaremouth Customer

    Positive: The first agent at EuropAssist (the assistance service provided by the insurer) that we dealt with was very quick at getting our medical documentation translated, reviewed, and approved for medical repatriation coverage.

    Negative: The next series of agents were not so good at rebooking our return flight: after an entire day of phoning and prodding, we found ourselves in a motel at Malpensa airport at 3am still not knowing for sure that we would have a booking at that airport later that morning. But in the end they did get us on a plane at 11am.

    The insurance provider seems intent on avoiding as much reimbursement as possible. Transportation to an Italian hospital for treatment after EuropAssist couldn't find us a doctor nearby: not covered. Motel room at Malpensa which EuropAssist told us would be covered, and which we needed because they didn't finish rebooking us till the last minute: not covered. Forfeited hotel and train costs due to trip interruption: the receipts we sent aren't sufficient, please provide more. So far we've received about 5% of our claim, though we're still working on it.

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    174 out of 174 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 27, 2013
    Susan from CO Verified Squaremouth Customer

    Fortunately for all, I didn't need the insurance so can't rate
    services I didn't use!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    October 23, 2013
    Jonathan from CA Verified Squaremouth Customer

    Did not file a claim

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  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 21, 2013
    Suzanna from CA Verified Squaremouth Customer

    No claim filed. No interaction with insurance company during trip.

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  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    October 18, 2013
    Harold from GA Verified Squaremouth Customer

    Since no claim was made, there is nothing to report

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