0.2% (154) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
806
4 stars
268
3 stars
142
2 stars
61
1 star
93
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,439
Since 2012
MONTHLY SALES
206
Average Monthly Sales Since 2012
REVIEWS
1,402
Since 2012
Overall Rating
4.16 out of 5
Overall Rating 4.16 out of 5
1,402 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
July 26, 2013
Leslie from TX
Verified Squaremouth Customer
We didn't need to file a claim, but buying the insurance was easy and I felt like the comparisons shown were good.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
July 17, 2013
Bernice from WI
Verified Squaremouth Customer
Before Trip My trip was cancelled.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Bronze
Review Received:
July 15, 2013
Nancy from CA
Verified Squaremouth Customer
Before Trip We flew from Toronto to LAX on July 6th on Air Canada -- the same day of the crash in SFO. This would have come in handy if we had to re-book. Did not need to use it, but is comforting to have.
During Trip did not use
Claim Process did not use
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Bronze
Review Received:
July 4, 2013
Frederick from AZ
Verified Squaremouth Customer
Before Trip No any personal service received. E mail the policy to us. when we have questions . we call the 3 provide only the answering machine to indicate the short open business hours no weekend help . very frustrating
During Trip During the trip we experience trip delay . We try to call the # provide . We did not get the assistance as we needed . We knew we made a mistake by choice the wrong insurance carrier.
Claim Process We had a hard time get thru the line . We tried 3 days to get thru only to told they will e mail us a claim form but we still not yet receive it . We call once again . We did not received any e mail at this time as i am writing this comments . Please help !!
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147 out of 155 people found this review helpful
Rating 3 out of 5
Policy:
Bronze
Review Received:
July 2, 2013
Jeannette from CA
Verified Squaremouth Customer
Before Trip Fortunately, I didn't have to file any claims, so I can't evaluate the coverage. But buying it was easy.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
July 1, 2013
Francis from MO
Verified Squaremouth Customer
Before Trip Did not use but appreciate the peace of mind.
During Trip Didn't use but appreciated the peace of mind
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
July 1, 2013
S. from IL
Verified Squaremouth Customer
Before Trip Quick process to complete. Documents arrived quickly.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Silver
Review Received:
June 24, 2013
Michael from FL
Verified Squaremouth Customer
During Trip Did not contact until back in states
Claim Process Claim process not far enough along to have an opinion yet
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
June 21, 2013
Sandra from MA
Verified Squaremouth Customer
Before Trip I would definetly use your web site again when traveling.
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0 out of 0 people found this review helpful