Name: John Hancock Insurance Agency, Inc.
Brand: John Hancock Insurance Agency, Inc.
Rating: 4.16 (1402 reviews)

Overall Rating

0.2% (154) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

806
4 stars

268
3 stars

142
2 stars

61
1 star

93

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

67,446

MONTHLY SALES

207

REVIEWS

1,402

Overall Rating

Customer Reviews for John Hancock Insurance Agency, Inc.

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

1,402 Reviews Since 2012
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Filed claim

Rating 5 out of 5

Policy:
Gold

Review Received:
August 15, 2013

DH from NC Verified Squaremouth Customer

I did not make a claim

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
July 26, 2013

Leslie from TX Verified Squaremouth Customer

We didn't need to file a claim, but buying the insurance was easy and I felt like the comparisons shown were good.

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Gold

Review Received:
July 17, 2013

Bernice from WI Verified Squaremouth Customer

Before Trip
My trip was cancelled.

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Bronze

Review Received:
July 15, 2013

Nancy from CA Verified Squaremouth Customer

Before Trip
We flew from Toronto to LAX on July 6th on Air Canada -- the same day of the crash in SFO. This would have come in handy if we had to re-book. Did not need to use it, but is comforting to have.

During Trip
did not use

Claim Process
did not use

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0 out of 0 people found this review helpful

Rating 1 out of 5

Policy:
Bronze

Review Received:
July 4, 2013

Frederick from AZ Verified Squaremouth Customer

Before Trip
No any personal service received. E mail the policy to us. when we have questions . we call the 3 provide only the answering machine to indicate the short open business hours no weekend help . very frustrating

During Trip
During the trip we experience trip delay . We try to call the # provide . We did not get the assistance as we needed . We knew we made a mistake by choice the wrong insurance carrier.

Claim Process
We had a hard time get thru the line . We tried 3 days to get thru only to told they will e mail us a claim form but we still not yet receive it . We call once again . We did not received any e mail at this time as i am writing this comments . Please help !!

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147 out of 155 people found this review helpful

Rating 3 out of 5

Policy:
Bronze

Review Received:
July 2, 2013

Jeannette from CA Verified Squaremouth Customer

Before Trip
Fortunately, I didn't have to file any claims, so I can't evaluate the coverage. But buying it was easy.

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Gold

Review Received:
July 1, 2013

Francis from MO Verified Squaremouth Customer

Before Trip
Did not use but appreciate the peace of mind.