Name: John Hancock Insurance Agency, Inc.
Brand: John Hancock Insurance Agency, Inc.
Rating: 4.16 (1402 reviews)

Overall Rating

0.2% (154) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

806
4 stars

268
3 stars

142
2 stars

61
1 star

93

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

67,439

MONTHLY SALES

206

REVIEWS

1,402

Overall Rating

Customer Reviews for John Hancock Insurance Agency, Inc.

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1,402 Reviews Since 2012
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Filed claim

Rating 4 out of 5

Policy:
Gold

Review Received:
April 15, 2013

Judith from IL Verified Squaremouth Customer

Before Trip
Really didn't use Cust Srvc. All done online effortlessly and quickly. Very satisfied.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Silver

Review Received:
April 10, 2013

Jan from WA Verified Squaremouth Customer

During Trip
Did not need to use carrier services during this trip. Appreciate the coverage though.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
April 7, 2013

Jane from CA Verified Squaremouth Customer

Before Trip
Loved the one-page of important phone numbers. I felt like I had options and support if needed.

During Trip
I didn't need help, but I had confidence that it was there if I needed it.

Claim Process
Did not file a claim.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
April 3, 2013

Ian from SC Verified Squaremouth Customer

During Trip
Didn't use any services unable to comment

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Gold

Review Received:
April 3, 2013

Scott from CA Verified Squaremouth Customer

Before Trip
Documents were emailed within 24 hours of purchase

During Trip
Did not require service during trip

Claim Process
Did not need to file claim

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Gold

Review Received:
April 2, 2013

Kay from VT Verified Squaremouth Customer

Before Trip
Adequate. They sent the required paperwork.

During Trip
I received a number to call when traveling outside the U.S. Because I was on a friend's cell phone in Ireland, I couldn't call collect (apparently that service is not offered in the Republic). I called directly and was put on hold. When I explained I was paying for the call and to please expedite the call, I was asked numerous questions and then put on hold again. I emailed and the company tracked down my phone number (which I hadn't provided as it wasn't my phone) and provided me with a case number.

Claim Process
The next time I buy travel insurance it will be through a company that does not require preauthorization. The idea of being hurt or ill and having to call a number for preapproval before seeking medical care is ludicrous.

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242 out of 244 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
April 1, 2013

N. S. from CT Verified Squaremouth Customer

During Trip
No activation of benefits or cust service was required.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
March 29, 2013

Andres from CO Verified Squaremouth Customer

During Trip
I did not need the insurance, but it was good to know that I was covered in case something happened.