0.2% (13) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
141
4 stars
25
3 stars
9
2 stars
4
1 star
9
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
8,627
Since November 2023
MONTHLY SALES
195
Average Monthly Sales Since November 2023
REVIEWS
188
Since November 2023
Overall Rating
4.51 out of 5
Overall Rating 4.51 out of 5
188 Reviews Since November 2023
Customer Reviews for Detour Insurance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
All I really wanted was to purchase health insurance for my trip because I am on Medicare and they don't cover overseas medical expenses.
However, I was not able to do so. I would strongly suggest that you make this an option for other travelers. I did not have a need for all of the additional insurance that was provided with this policy.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
@the edge
Review Received:
April 6, 2024
Allan from MN
Verified Squaremouth Customer
So far there has been no claim made - it will take time to get the paperwork from the hospital. I was told I have up to 1 year to get this approved so until I am healthy this will have to wait. But DeTour Insurance seemed willing to help with this claim
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
April 5, 2024
Valerie from CT
Verified Squaremouth Customer
I had received courteous and speedy responses to my application prior to my trip. Because of unexpected illness the day of my departure I had to cancel this flight/trip. I'm have contacted Detour and received the same attentive responses by helping me with the necessary paperwork . I will now wait prayerfully for my refund ……… So far I would recommend Detour to others.
Review Updated: 05/03/2024
My claim had been processed professionally and in a timely manner within a month. I received the full amount of canceled trip and have chosen Detour again for upcoming travel end of May. Unfortunately Squaremouth doesn’t offer this company at this time so I went directly to their site. Hopefully Detour will be back with you soon.
Response From:
Detour Insurance:
Detour
Response Received:
April 5, 2024
Dear Valerie,
Thank you for making time to share your positive pre-trip and claim filing experiences. We appreciate the recommendation, and look forward to protecting you on future trips!
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
April 3, 2024
Venita from TX
Verified Squaremouth Customer
The ease & prompt respobse of subsequent communication to correct a date of return was fast & easy. Would recommend .
Response From:
Detour Insurance:
Detour
Response Received:
April 5, 2024
Hi Venita,
We are pleased to hear of your positive customer service experience with Detour. We are happy to help. Thank you for the recommendation!
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
April 3, 2024
Joseph from MA
Verified Squaremouth Customer
The claims process was straightforward and pretty quick.
Response From:
Detour Insurance:
Detour
Response Received:
April 5, 2024
Dear Joseph,
Thank you for making time to share your positive feedback surrounding Detour's straightforward claim process. We appreciate it. Happy to hear you had a good experience!
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
@the edge plus
Review Received:
April 2, 2024
Gary from LA
Verified Squaremouth Customer
It would have been a 5 star rating but the processor missed a receipt I'd provided. That precipitated an exchange of emails. But the problem was corrected and a full payment received. Otherwise the claims process is easy and payment is made quickly.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
March 31, 2024
Haiti Ag Innovations from FL
Verified Squaremouth Customer
I like quick response from the team
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
March 31, 2024
Scott from OK
Verified Squaremouth Customer
Customer service was great. They were friendly, knowledgeable and helpful. Great customer service experience!
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 1 out of 5
Policy:
@the edge
Review Received:
March 30, 2024
Scott from SC
Verified Squaremouth Customer
We had to cancel our trip due my wife having a heart attack. I submitted all documents as requested, and haven't heard a word from the company.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
@the edge plus
Review Received:
March 28, 2024
Charles from TX
Verified Squaremouth Customer
I purchased but i did not use insurance because it was not necessary
Was this review helpful to you?
0 out of 2 people found this review helpful