0.1% (13) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
149
4 stars
24
3 stars
9
2 stars
4
1 star
9
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
8,928
Since 2023
MONTHLY SALES
145
Average Monthly Sales Since 2023
REVIEWS
195
Since 2023
Overall Rating
4.53 out of 5
Overall Rating 4.53 out of 5
195 Reviews Since 2023
Customer Reviews for Detour Insurance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Great attention to my request and reasonable premiums.
Response From:
Detour Insurance:
Detour
Response Received:
April 29, 2024
Dear Jamie,
We are always happy to assist. Thanks for taking time to share your positive experience.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
April 29, 2024
Greg from NJ
Verified Squaremouth Customer
I found it very easy to interact with customer service as they were very helpful with questions and concerns.
Response From:
Detour Insurance:
Detour
Response Received:
April 29, 2024
Hi Greg,
We appreciate your taking time to share feedback. Our caring customer service team is proud to read reviews such as yours. Happy we could assist.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
April 28, 2024
Debra from NC
Verified Squaremouth Customer
After looking at several yravel insurances policies, I found yours to be comprehensible and very affordable.
Response From:
Detour Insurance:
Detour
Response Received:
April 29, 2024
Dear Debra,
You are wise to compare policies to find the one best for you. Thank you for selecting Detour and sharing your feedback. We hope you will consider us again for future travel needs.
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
@the edge plus
Review Received:
April 27, 2024
Michael from PA
Verified Squaremouth Customer
Very satisfied with the insurance, We have another trip coming up in October, and plan to purchase your insurance again.
Response From:
Detour Insurance:
Detour
Response Received:
April 29, 2024
Dear Michael,
Happy to hear of your experience with Detour. Appreciate your feedback and confidence in using Detour for future trip protection.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
April 22, 2024
Frederick from PA
Verified Squaremouth Customer
Your staff is very knowledgeable and helpful.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
April 20, 2024
Carolyn from CO
Verified Squaremouth Customer
The policy was easy to select and purchase.
We had a two day weather delay on our return home and the claim for expenses was handled quickly and fairly. I would purchase from this company again.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
April 17, 2024
Ray from NJ
Verified Squaremouth Customer
Experience was good. No problems. Made one call for clarification and was assured our coverage was appropriate. I plan on using next trip and would recommend.
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
@the edge
Review Received:
April 7, 2024
Sandra from MI
Verified Squaremouth Customer
All I really wanted was to purchase health insurance for my trip because I am on Medicare and they don't cover overseas medical expenses.
However, I was not able to do so. I would strongly suggest that you make this an option for other travelers. I did not have a need for all of the additional insurance that was provided with this policy.
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
@the edge
Review Received:
April 6, 2024
Allan from MN
Verified Squaremouth Customer
So far there has been no claim made - it will take time to get the paperwork from the hospital. I was told I have up to 1 year to get this approved so until I am healthy this will have to wait. But DeTour Insurance seemed willing to help with this claim
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
April 5, 2024
Valerie from CT
Verified Squaremouth Customer
I had received courteous and speedy responses to my application prior to my trip. Because of unexpected illness the day of my departure I had to cancel this flight/trip. I'm have contacted Detour and received the same attentive responses by helping me with the necessary paperwork . I will now wait prayerfully for my refund ……… So far I would recommend Detour to others.
Review Updated: 05/03/2024
My claim had been processed professionally and in a timely manner within a month. I received the full amount of canceled trip and have chosen Detour again for upcoming travel end of May. Unfortunately Squaremouth doesn’t offer this company at this time so I went directly to their site. Hopefully Detour will be back with you soon.
Response From:
Detour Insurance:
Detour
Response Received:
April 5, 2024
Dear Valerie,
Thank you for making time to share your positive pre-trip and claim filing experiences. We appreciate the recommendation, and look forward to protecting you on future trips!
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1 out of 1 people found this review helpful