Detour Insurance
Overall Rating 4.53 out of 5
Overall Rating 4.53 out of 5 195 Reviews Since 2023

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    April 29, 2024
    Jamie from IL Verified Squaremouth Customer

    Great attention to my request and reasonable premiums.

    Response From:
    Detour Insurance
    Detour Insurance:
    Detour
    Response Received:
    April 29, 2024

    Dear Jamie,
    We are always happy to assist. Thanks for taking time to share your positive experience.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 29, 2024
    Greg from NJ Verified Squaremouth Customer

    I found it very easy to interact with customer service as they were very helpful with questions and concerns.

    Response From:
    Detour Insurance
    Detour Insurance:
    Detour
    Response Received:
    April 29, 2024

    Hi Greg,
    We appreciate your taking time to share feedback. Our caring customer service team is proud to read reviews such as yours. Happy we could assist.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 28, 2024
    Debra from NC Verified Squaremouth Customer

    After looking at several yravel insurances policies, I found yours to be comprehensible and very affordable.

    Response From:
    Detour Insurance
    Detour Insurance:
    Detour
    Response Received:
    April 29, 2024

    Dear Debra,
    You are wise to compare policies to find the one best for you. Thank you for selecting Detour and sharing your feedback. We hope you will consider us again for future travel needs.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 27, 2024
    Michael from PA Verified Squaremouth Customer

    Very satisfied with the insurance, We have another trip coming up in October, and plan to purchase your insurance again.

    Response From:
    Detour Insurance
    Detour Insurance:
    Detour
    Response Received:
    April 29, 2024

    Dear Michael,
    Happy to hear of your experience with Detour. Appreciate your feedback and confidence in using Detour for future trip protection.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 22, 2024
    Frederick from PA Verified Squaremouth Customer

    Your staff is very knowledgeable and helpful.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 20, 2024
    Carolyn from CO Verified Squaremouth Customer

    The policy was easy to select and purchase.
    We had a two day weather delay on our return home and the claim for expenses was handled quickly and fairly. I would purchase from this company again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 17, 2024
    Ray from NJ Verified Squaremouth Customer

    Experience was good. No problems. Made one call for clarification and was assured our coverage was appropriate. I plan on using next trip and would recommend.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    @the edge
    Review Received:
    April 7, 2024
    Sandra from MI Verified Squaremouth Customer

    All I really wanted was to purchase health insurance for my trip because I am on Medicare and they don't cover overseas medical expenses.
    However, I was not able to do so. I would strongly suggest that you make this an option for other travelers. I did not have a need for all of the additional insurance that was provided with this policy.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    @the edge
    Review Received:
    April 6, 2024
    Allan from MN Verified Squaremouth Customer

    So far there has been no claim made - it will take time to get the paperwork from the hospital. I was told I have up to 1 year to get this approved so until I am healthy this will have to wait. But DeTour Insurance seemed willing to help with this claim

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    April 5, 2024
    Valerie from CT Verified Squaremouth Customer

    I had received courteous and speedy responses to my application prior to my trip. Because of unexpected illness the day of my departure I had to cancel this flight/trip. I'm have contacted Detour and received the same attentive responses by helping me with the necessary paperwork . I will now wait prayerfully for my refund ……… So far I would recommend Detour to others.

    Review Updated: 05/03/2024

    My claim had been processed professionally and in a timely manner within a month. I received the full amount of canceled trip and have chosen Detour again for upcoming travel end of May. Unfortunately Squaremouth doesn’t offer this company at this time so I went directly to their site. Hopefully Detour will be back with you soon.

    Response From:
    Detour Insurance
    Detour Insurance:
    Detour
    Response Received:
    April 5, 2024

    Dear Valerie,
    Thank you for making time to share your positive pre-trip and claim filing experiences. We appreciate the recommendation, and look forward to protecting you on future trips!

    Was this review helpful to you?

    1 out of 1 people found this review helpful