Reviews, Sales, and Service Ratings for
Detour Insurance

Awaiting results of claim - trip cancelled due to medical issue. Airline fully refunded purchases. Yacht and hotel were claimed as they were not refunded.

It gave me peace of mind and provided better coverage than the airline did.

Good rate and coverage. Knowledgeable representative.

Your customer service members are very polite and helpful.

Too early to evaluate. Claim is in process.

We had a very good experience with Detour Insurance. We experienced a 1-day flight delay on our return home from our European River Cruise. As the delay was not the fault of the airline, therefore the airline was not responsible for any incurred costs (extra night hotel, meals) by us.

I submitted email proof of the delay and receipts from the hotel for the extra night.

I received a check for payment in full within 2 weeks of filing my claim.

The purchase process was easy and the pricing was reasonable.

I did not have a Detour Policy. When I called for a travel policy I was directed to Detour, which I purchased. Then, as I went to extend my trip coverage, I learned that Detour was no longer a policy that was represented by Square Mouth. Initially being told it was being 'updated' on the website, I later learned no policy was available for purchase. It was clear there was something amiss so I contacted Square Mouth and Detour with my concern. I was initially given very erroneous information and feel I was misled in purchasing the Detour product. After proving my case I was kindly assisted by someone at Square Mouth who was able to advocate for me and have the Detour policy canceled and refunded. I had to purchase a new policy with a different company at a much higher rate, however. Not pleased by the man who sold me the Detour but finally happy with the woman who was able to advocate for me to get a refund. Interestingly, the man who directed me to Detour was able to advocate for that one, but the woman stated no one can direct us to, or sell us, a specific policy. They can only provide information for us to make our own decisions. Hmmm...was there some sort of Detour kickback with this guy?

Everything was fast & easy in addition to being low cost. Will definitely purchase from them again.