Reviews, Sales, and Service Ratings for
Detour Insurance

The purchase process was easy and the pricing was reasonable.

I did not have a Detour Policy. When I called for a travel policy I was directed to Detour, which I purchased. Then, as I went to extend my trip coverage, I learned that Detour was no longer a policy that was represented by Square Mouth. Initially being told it was being 'updated' on the website, I later learned no policy was available for purchase. It was clear there was something amiss so I contacted Square Mouth and Detour with my concern. I was initially given very erroneous information and feel I was misled in purchasing the Detour product. After proving my case I was kindly assisted by someone at Square Mouth who was able to advocate for me and have the Detour policy canceled and refunded. I had to purchase a new policy with a different company at a much higher rate, however. Not pleased by the man who sold me the Detour but finally happy with the woman who was able to advocate for me to get a refund. Interestingly, the man who directed me to Detour was able to advocate for that one, but the woman stated no one can direct us to, or sell us, a specific policy. They can only provide information for us to make our own decisions. Hmmm...was there some sort of Detour kickback with this guy?

Everything was fast & easy in addition to being low cost. Will definitely purchase from them again.

Hi, I was trying to file a claim for the lost backpack. When I tried to access claim form on-line, I couldn't file a claim without a police report, So I sent an email a week ago, explaining my situation. I haven't heard a word back.

Kind and courteous.

I find it very helpful to be able to speak with an agent and find the best travel insurance for the trip. I did unfortunately have a trip interuption and need to file a claim due to the airlines. Although I had to file a lot of paperwork to get the claim, I found the reimbursement was adequate.

We had to cancel our trip due to a back injury my husband sustained the week before our departure. I have filed the claim and am awaiting information.

My trip was cancelled due to a health issue. I am still gathering information for that claim.