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Rating 5 out of 5Policy:
@the edgeReview Received:
May 27, 2024Yuliya from NY Verified Squaremouth CustomerClaim was reviewd fast. They needed additional documentation which was requested promptly and within days after my submisdion it was approved. No issues at all
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
May 26, 2024Stephen from PA Verified Squaremouth CustomerWas this review helpful to you?Our trip was cancelled due to an eye problem emergency. The documentation required was straightforward, with one exception. I needed to provide two different bank statements but the process does not allow you to do that in a single field. I had to use the Other field to attach the second statement.
This did not cause any issues and the claim was processed promptly.
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
@the edgeReview Received:
May 26, 2024Patricia from PA Verified Squaremouth CustomerWas this review helpful to you?The reason I filed the claim was because my husband was in the hospital and was told he was not permitted to leave the local area. In the meantime shortly after I filed, he was rushed 911; to the hospital again .he was there for 9 days and then sent to a rehab facility. After 8 days at the rehab center, he was rushed yet again, 911, to another hospital and is awaiting an operation. I doubt we will ever see SANDALS again.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
May 25, 2024Wayne from TX Verified Squaremouth CustomerWas this review helpful to you?Awaiting results of claim - trip cancelled due to medical issue. Airline fully refunded purchases. Yacht and hotel were claimed as they were not refunded.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
May 24, 2024Cat from DE Verified Squaremouth CustomerWas this review helpful to you?It gave me peace of mind and provided better coverage than the airline did.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
@the edge plusReview Received:
May 24, 2024Jayshree from FL Verified Squaremouth CustomerWas this review helpful to you?Good rate and coverage. Knowledgeable representative.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
May 23, 2024Heidi from NY Verified Squaremouth CustomerWas this review helpful to you?Your customer service members are very polite and helpful.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
May 22, 2024Christopher from WI Verified Squaremouth CustomerWas this review helpful to you?Too early to evaluate. Claim is in process.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
May 21, 2024Philip from WA Verified Squaremouth CustomerWas this review helpful to you?We had a very good experience with Detour Insurance. We experienced a 1-day flight delay on our return home from our European River Cruise. As the delay was not the fault of the airline, therefore the airline was not responsible for any incurred costs (extra night hotel, meals) by us.
I submitted email proof of the delay and receipts from the hotel for the extra night.
I received a check for payment in full within 2 weeks of filing my claim.
0 out of 0 people found this review helpful -
Rating 3 out of 5Policy:
@the edge plusReview Received:
May 20, 2024Gary from CA Verified Squaremouth CustomerDetour did not honor my claim because our flight was canceled and moved up by 3 days so their claim we were not insured. Dose not make sense:
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- We did not control the flight change. That was the airlines canceling our original flight.
- We were gone 17 days with no clothing, wheel chair or luggage.
- Why not prorate our the days we were not insured because of the cancellation of our flight ?
0 out of 0 people found this review helpful
Insurance Providers
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Additional Information