Detour Insurance
Overall Rating 4.51 out of 5
Overall Rating 4.51 out of 5 188 Reviews Since November 2023

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    June 9, 2024
    Judith from NY Verified Squaremouth Customer

    We had to cancel our cruise to Bermuda with NCL because my husband has pancreatic cancer. Detour ( Nationwide) settled our claim in an efficient and timely fashion.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    June 7, 2024
    Eric from UT Verified Squaremouth Customer

    Representative was very helpful and provided us with the trip insurance that relieved us from worry, allowing us to enjoy our trip without any concerns for health or emergency coverage.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    June 5, 2024
    Janet from WA Verified Squaremouth Customer

    Easy, talked to a live body which I appreciate, affordable

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    @the edge
    Review Received:
    June 5, 2024
    Kevin from FL Verified Squaremouth Customer

    Never went on the trip...no money refunded

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    June 4, 2024
    Rose from CA Verified Squaremouth Customer

    Extremely reasonable coverage at a good price.
    Able to update arrangements easily by phone

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    June 1, 2024
    Stacey from WA Verified Squaremouth Customer

    My experience was very good. The representative helped me find the coverage I needed at a very reasonable price. I will definitely use squaremouth again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    June 1, 2024
    Deborah from TX Verified Squaremouth Customer

    I called with questions after carefully reading the policy because it was such a great deal. The policy really did cover everything I wanted.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    May 30, 2024
    Jo from FL Verified Squaremouth Customer

    I was very impressed with the whole process: buying the policy online (the price was very competitive), filing the claim online, and receiving prompt payment. I had never needed to file a travel insurance claim before, but I can't imagine that any other company could have handled it better. I will definitely recommend Detour and use them in the future.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    @the edge plus
    Review Received:
    May 28, 2024
    j from IL Verified Squaremouth Customer

    I had to jump through hoops to get my claim satisfied. The forms they sent for the doctor to complete did not ask for the info they were requesting. Doctors are not going to give out any more info than what is specifically requested. I have no idea why the claim was finally paid with the second doctor form versus the first. If I were cynical, I would say they were just trying to wear me down. I’m sure there are those who try to defraud insurance companies. Too bad the rest of us have to suffer as a result.
    I applaud Squaremouth for following up.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    @the edge plus
    Review Received:
    May 27, 2024
    Peter from NJ Verified Squaremouth Customer

    We had to cancel our trip because 3 days before I was a victim of Identification theft. We had all our credit cards stolen as well as credit lines taken out in my name. There was no way that we could have taken our trip because of the action needed to stop any additional fraudulent activity. We needed to file a police report put credit freeze on all credit cards, change bank accounts. Unfortunately our trip insurance doesn’t cover the cancellation when we thought it would. Identification theft is worse than having your house robbed. The only response we got was as too bad, you’re out of luck.

    Was this review helpful to you?

    2 out of 2 people found this review helpful