0.2% (13) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
141
4 stars
25
3 stars
9
2 stars
4
1 star
9
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
8,644
Since November 2023
MONTHLY SALES
194
Average Monthly Sales Since November 2023
REVIEWS
188
Since November 2023
Overall Rating
4.51 out of 5
Overall Rating 4.51 out of 5
188 Reviews Since November 2023
Customer Reviews for Detour Insurance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
We had to cancel our cruise to Bermuda with NCL because my husband has pancreatic cancer. Detour ( Nationwide) settled our claim in an efficient and timely fashion.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
June 7, 2024
Eric from UT
Verified Squaremouth Customer
Representative was very helpful and provided us with the trip insurance that relieved us from worry, allowing us to enjoy our trip without any concerns for health or emergency coverage.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
June 5, 2024
Janet from WA
Verified Squaremouth Customer
Easy, talked to a live body which I appreciate, affordable
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1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
@the edge
Review Received:
June 5, 2024
Kevin from FL
Verified Squaremouth Customer
Never went on the trip...no money refunded
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
June 4, 2024
Rose from CA
Verified Squaremouth Customer
Extremely reasonable coverage at a good price.
Able to update arrangements easily by phone
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
June 1, 2024
Stacey from WA
Verified Squaremouth Customer
My experience was very good. The representative helped me find the coverage I needed at a very reasonable price. I will definitely use squaremouth again.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
June 1, 2024
Deborah from TX
Verified Squaremouth Customer
I called with questions after carefully reading the policy because it was such a great deal. The policy really did cover everything I wanted.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
May 30, 2024
Jo from FL
Verified Squaremouth Customer
I was very impressed with the whole process: buying the policy online (the price was very competitive), filing the claim online, and receiving prompt payment. I had never needed to file a travel insurance claim before, but I can't imagine that any other company could have handled it better. I will definitely recommend Detour and use them in the future.
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1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
@the edge plus
Review Received:
May 28, 2024
j from IL
Verified Squaremouth Customer
I had to jump through hoops to get my claim satisfied. The forms they sent for the doctor to complete did not ask for the info they were requesting. Doctors are not going to give out any more info than what is specifically requested. I have no idea why the claim was finally paid with the second doctor form versus the first. If I were cynical, I would say they were just trying to wear me down. I’m sure there are those who try to defraud insurance companies. Too bad the rest of us have to suffer as a result.
I applaud Squaremouth for following up.
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0 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
@the edge plus
Review Received:
May 27, 2024
Peter from NJ
Verified Squaremouth Customer
We had to cancel our trip because 3 days before I was a victim of Identification theft. We had all our credit cards stolen as well as credit lines taken out in my name. There was no way that we could have taken our trip because of the action needed to stop any additional fraudulent activity. We needed to file a police report put credit freeze on all credit cards, change bank accounts. Unfortunately our trip insurance doesn’t cover the cancellation when we thought it would. Identification theft is worse than having your house robbed. The only response we got was as too bad, you’re out of luck.
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2 out of 2 people found this review helpful