Reviews, Sales, and Service Ratings for
Generali Global Assistance

Before Trip
Your material was presented better than ALL of the competitors. It allowed me to compare and choose.

During Trip
I had no occasion to refer to the carrier during my trip.

Claim Process
NONE

Before Trip
We were concerned that we might have to cancel this trip due to recovery time from a knee surgery. It was suggested to us, by the Squaremouth representative, that we purchase CSA travel insurance, as it would best accomodate our situation. We always buy travel insurance, but this was the first time for CSA. As it turned out, the surgery recovery was not a problem, but another issue arose.

During Trip
Our flight to Europe was cancelled due to mechanical problems. We were re-booked and arrived a day late. As a result, we missed a concert for which we had purchased non-refundable tickets. While waiting for our re-booked flight, I called the CSA "hotline". I was told what documentation I would need to provide, and the claim forms were e-mailed to my home computer.

Claim Process
I provided the required documentation, mailed it to CSA, and received an e-mail within a few days saying that the claim was being "investigated". A couple of weeks later, I received a check for the full amount of the claim.

Before Trip
I had (nor needed or wanted) human interaction. Online system seemed to be enough.

During Trip
n/a

Claim Process
n/a

During Trip
Fortunately did not use

Before Trip
Excellent service. Everything very clearly explained. Documents arrived promptly and were understandable.

During Trip
Never had to use it

Claim Process
N/a

Before Trip
The insurance seemed to provide the coverage I wanted. Fortunately no claim was needed against the policy so I only bought the policy and printed it out.

During Trip
Didn't use the insurance during the trip.

Claim Process
n/a

Before Trip
Squaremouth gave me quick polite service. I hate buying insurance, so that's exactly what I'm looking for.

During Trip
I have had no contact with the carrier. I've never been sick on a trip or had an accident, so I can't answer these questions

During Trip
Never used the service

Claim Process
Did not file a claim

During Trip
Other than noting our coverage when reviewing tour information we had no immediate thoughts about coverage. We are quite healthy and the tour service provided excellent service.

Claim Process
Not Applicable

During Trip
N/A