Reviews, Sales, and Service Ratings for
Generali Global Assistance

Before Trip
Less than 4 weeks before our cruise, my sister had emergency heart surgery. She was one of the 4 travelers insured on the policy. We all cancelled our cruise and notified CSA. Even though we did not have cancellation coverage on the poliy, CSA was kind enough to refund the entire premium paid.

That was completly unexpected and very much appreciated by all of us.

We intend to continue to use Squaremouth and CSA for all of our travel insurance needs.

Claim Process
Please see above comments.

Before Trip
The people I spoke with on the phone were very helpful and explained everything very well.

During Trip
Did not have any occasion to contact anyone about the insurance during the trip. The trip went very smoothly.

Claim Process
had no claim

Before Trip
Low customer service rating is simply because none was required...everything I needed was available on line.

During Trip
I did not all on the company at all during the trip. We did have an issue that could have resulted in a claim, but the airline compensated us. This was a flight (UA #916 Jan. 17 IAD - FRA) where the pilot detected smoke in the cockpit over Newfoundland and the flight returned to IAD. They transported us the following day after accommodating us in a hotel and also gave us frequent flier mileage and free travel vouchers as compensation. The company that sold us Italian railroad reservations likewise changed reservations free of charge. We changed our itinerary to add one more hotel night so I suppose we could claim that, but we will not. In any case we did not contact the insurance carrier at all.

Claim Process
No claim.

Before Trip
Good signup procedure

During Trip
Did not use.

Before Trip
It's tough to rate a carrier based on ANYTHING OTHER THAN A CLAIM. They are all good at issuing coverage, the only thing that matters to me is claim service, and this time there was none.

During Trip
We had no interaction with the carrier during our trip

Before Trip
should have called the company directly to verify i had evacuation coverage...could not find any documentation that said it was included.

During Trip
N/A

Claim Process
N/A

Before Trip
I didn't have to contact the carrier for anything. Documents arrived immediately. No claim was filed. Everything was fine.

During Trip
Never used during the trip

During Trip
I do not need to make a claim so I do not know how good the claim sevice is.