0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
981
3 stars
384
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
175,922
Since 2004
MONTHLY SALES
2256
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
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Before Trip I didn't try to access any customer service before my trip and did not attempt to speak to a real human--just used the website.
During Trip I had no trouble during the trip and did not need to talk to anyone.
Claim Process no claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
December 16, 2012
Nadine from CA
Verified Squaremouth Customer
During Trip Fortunately I did not have the need to contact the insurance carrier.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
December 8, 2012
Jane from TX
Verified Squaremouth Customer
During Trip I had no need to use customer service during the trip, so these questions are not applicable.
Claim Process No claim was made, so these questions are not applicable.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
December 5, 2012
Valerie from CA
Verified Squaremouth Customer
Before Trip It took me a long time to decide to buy the insurance but the peace of mind while traveling was well worth the cost.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Custom
Review Received:
December 2, 2012
Philip from CA
Verified Squaremouth Customer
Claim Process Making a big deal about5.86. More effort then its worth.
However on principal want to get the funds.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
December 1, 2012
schuyler from CA
Verified Squaremouth Customer
During Trip wasn't, fortunately, applicable since there were no incidence for contact!
Claim Process N/A
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
November 26, 2012
Rita from AZ
Verified Squaremouth Customer
During Trip I'm not sure what information I need to make a clam
Claim Process I haven't made a claim.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
November 16, 2012
Svend from OR
Verified Squaremouth Customer
Before Trip Everything went fine. Thanks.
During Trip Did not need to contact you during the trip.
Claim Process Why are you giving me this screen to survey? I keyed 'NO' on the very first question, that we would not be making any claim. You survey needs a better system programmer!!!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
November 15, 2012
Jan from NY
Verified Squaremouth Customer
Before Trip Glad I called the customer service before applying on line. She really defined the different coverage that would meet my needs. Would definitely use this service again. Thank you.
During Trip Did not need any services during the trip.
Claim Process Did not need to make a claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
November 13, 2012
Diane from NY
Verified Squaremouth Customer
Before Trip Customer service was very helpful in educating me about which policy was most comprehensive and least expensive for our needs.
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