Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,728 Reviews Since 2004

  • Rating 3 out of 5
    Policy:
    Custom Luxe
    Review Received:
    December 16, 2012
    Cindy from MD Verified Squaremouth Customer

    Before Trip
    I didn't try to access any customer service before my trip and did not attempt to speak to a real human--just used the website.

    During Trip
    I had no trouble during the trip and did not need to talk to anyone.

    Claim Process
    no claim

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  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    December 16, 2012
    Nadine from CA Verified Squaremouth Customer

    During Trip
    Fortunately I did not have the need to contact the insurance carrier.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 8, 2012
    Jane from TX Verified Squaremouth Customer

    During Trip
    I had no need to use customer service during the trip, so these questions are not applicable.

    Claim Process
    No claim was made, so these questions are not applicable.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 5, 2012
    Valerie from CA Verified Squaremouth Customer

    Before Trip
    It took me a long time to decide to buy the insurance but the peace of mind while traveling was well worth the cost.

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    December 2, 2012
    Philip from CA Verified Squaremouth Customer

    Claim Process
    Making a big deal about5.86. More effort then its worth.
    However on principal want to get the funds.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 1, 2012
    schuyler from CA Verified Squaremouth Customer

    During Trip
    wasn't, fortunately, applicable since there were no incidence for contact!

    Claim Process
    N/A

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 26, 2012
    Rita from AZ Verified Squaremouth Customer

    During Trip
    I'm not sure what information I need to make a clam

    Claim Process
    I haven't made a claim.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 16, 2012
    Svend from OR Verified Squaremouth Customer

    Before Trip
    Everything went fine. Thanks.

    During Trip
    Did not need to contact you during the trip.

    Claim Process
    Why are you giving me this screen to survey? I keyed 'NO' on the very first question, that we would not be making any claim. You survey needs a better system programmer!!!

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 15, 2012
    Jan from NY Verified Squaremouth Customer

    Before Trip
    Glad I called the customer service before applying on line. She really defined the different coverage that would meet my needs. Would definitely use this service again. Thank you.

    During Trip
    Did not need any services during the trip.

    Claim Process
    Did not need to make a claim

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 13, 2012
    Diane from NY Verified Squaremouth Customer

    Before Trip
    Customer service was very helpful in educating me about which policy was most comprehensive and least expensive for our needs.

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