Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,728 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 10, 2012
    Maurine from ON Verified Squaremouth Customer

    Before Trip
    I had some questions before I selected my travel insurance and they were all anwsered which put my mind at ease and I was able to proceed with the purchase of my travel insurance easily.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 7, 2012
    David from CA Verified Squaremouth Customer

    During Trip
    No comments

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 5, 2012
    Frances from MI Verified Squaremouth Customer

    During Trip
    did not need to use

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 1, 2012
    Patrick from WA Verified Squaremouth Customer

    During Trip
    Did not need any emergency service.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom Luxe
    Review Received:
    September 30, 2012
    Barbara from CO Verified Squaremouth Customer

    Before Trip
    Claim was paid on Sept. 28, within little more than a month from when we filed it.

    During Trip
    Didn't use it during our trip.

    Claim Process
    Way too much paperwork required, but they paid relatively promptly. Check was delayed in reaching us.
    We we not reimbursed $33.08 for a final charge that was submitted after the initial claim was submitted. Since the maximum reimbursement is limited to $300, we are only short $7.82, but still. . .

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    5 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 29, 2012
    Carroll from TX Verified Squaremouth Customer

    Before Trip
    Loved being able to take care of this totally on the internet.

    During Trip
    Did not use.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom Luxe
    Review Received:
    September 27, 2012
    Dave from CO Verified Squaremouth Customer

    Before Trip
    Everything went great. Got all paper work before the trip.

    During Trip
    Everything went as planned had no need to contact my insurance company.

    Claim Process
    No claim will be registered. The airline actually made up time when we were delayed in Brussels for union problems.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 27, 2012
    Kevin from FL Verified Squaremouth Customer

    Before Trip
    Cut and dry transaction. I chose the policy, paid the premium, and the policy was promptly sent via email.

    During Trip
    N/A

    Claim Process
    I am in the process of filing the claim. Currently submitting to our homeowners insurance to determine amount they will cover.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 27, 2012
    Kevin from FL Verified Squaremouth Customer

    During Trip
    Did not use customer service

    Claim Process
    Did not have a claim

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    September 26, 2012
    Robert from OH Verified Squaremouth Customer

    Before Trip
    Online transaction was smooth. No direct interaction with the company was needed.

    During Trip
    Trip was cancelled due to an injury.

    Claim Process
    Claim was covered without issue. Claim form is somewhat complicated and required a second trip to physicians office. No contact with the company was needed following submission of the claim.

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    3 out of 4 people found this review helpful

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