Reviews, Sales, and Service Ratings for
Generali Global Assistance

Before Trip
The big plus is how squaremouth presents all the information. It is a snap to find a policy, feel good about it and have everything at your fingertips.

During Trip
Did not need to contact them during my trip - everything went smoothly, no need for insurance.

Claim Process
Did not need to make a claim.

Before Trip
Did not need the coverage but was happy to have it at a reasonable cost. Thanks.

During Trip
Did not need to use

Claim Process
did not use

Before Trip
I did not have to use it.

Claim Process
No claims

During Trip
I spoke with a claims rep during the time my return flight was delayed and she said she would send me claim forms but a whole week went by and I never received anything.

Claim Process
I finally called the insurance company back today and they told me they will email the claim forms to me. I will rate the service as soon as my claim is finished.

Before Trip
I never contacted anyone until I had to put in a claim, so am unable to give a rating.

Claim Process
The claim form was mailed yesterday March 8th, 2011 and still pending...so for now am unable to give you a fair rating.

Before Trip
I loved how the website allowed me to compare different policies.

During Trip
Didn't need to contact anyone during the trip (fortunately!)

Before Trip
Everything was done online so I had no other interaction with the company

During Trip
I used no services during the trip

Claim Process
Not applicable

Before Trip
After I purchased the insurance, I read some comments about CSA that I'm not sure I'll purchase from them again.

Before Trip
Very prompt service.

During Trip
I called the hotline to report lost baggage and to ask for assistance. I was charged $203.00 for those calls by my hotel.
I actually called to report a trip delay because of the blizzard in New York and a second time to report lost luggage.
The customer relations persons I spoke to were polite and tried to be helpful.
I cannot rate the company because I am waiting to a response to my claims.

Claim Process
I would prefer to complete this survey after I have finished dealing with the company

Claim Process
no claim