Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,626 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 15, 2010
    Pamela from RI Verified Squaremouth Customer

    Before Trip
    The website is a little confusing if you are more than one traveler. I had to call to straighten out the cost. However, when I did call, everyone was wonderful.

    During Trip
    I had no need to contact anyone during the trip.

    Claim Process
    No claim

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 14, 2010
    Little from VA Verified Squaremouth Customer

    Before Trip
    I didn't need any customer svc. before we left so I selected "5" b/c I didnt have problems with it...

    During Trip
    I didnt need to use any of these so I dont have any real life rating to give you..I guess you were fine during our trip but we didnt have to use you ! (which is great, by the way)

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    June 14, 2010
    Marita from FL Verified Squaremouth Customer

    Before Trip
    It was easy to purchase travel insurance on-line. I was sent my policy and the price was resonable.

    During Trip
    The only issue we has was a strike that delayed our getting on the cruise ship by 1 day, which is not covered under the travel insureance

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 13, 2010
    Astrid V from IL Verified Squaremouth Customer

    Before Trip
    This is the second time I used Squermouth, very pleased with service and prices . Have not had a clame yet

    During Trip
    Did not have to use it

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 11, 2010
    Margaret from CA Verified Squaremouth Customer

    Before Trip
    Have used CSA before through recommendations.

    During Trip
    Our plane relanded at home outbound airport due to mechanical difficulties and I immediately called CSA, who had forms in the mail to us by the time we returned. They also tried to find us another flight.

    Claim Process
    don't have results yet

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  • Rating 2 out of 5
    Policy:
    Custom
    Review Received:
    June 6, 2010
    Robert from NC Verified Squaremouth Customer

    Before Trip
    There was no customer service - everything was completed via the web site

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 5, 2010
    Helen from CA Verified Squaremouth Customer

    Before Trip
    Having the insurance well in advance of the trip gave me peace of mind.

    During Trip
    Did not need to file a claim

    Claim Process
    Did not file a claim

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    June 3, 2010
    Lew from CA Verified Squaremouth Customer

    During Trip
    Didnt contact carrier during trip

    Claim Process
    Will file claim for trip delay as soon as I round up all receipts

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 3, 2010
    Mark from NM Verified Squaremouth Customer

    During Trip
    did not use any customer service

    Claim Process
    no claims

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 2, 2010
    Paul from PA Verified Squaremouth Customer

    Claim Process
    I had to wait for my primary coverage to process the original claim. That is why I filed two months after the trip. I notified the CSA of the process on March 19th.
    They were very professional and understanding.

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    0 out of 0 people found this review helpful

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