Reviews, Sales, and Service Ratings for
Generali Global Assistance

I e never had to use my travel insurance before and I am hoping the claim process and actually receiving payment for the medical accident t will be successful and timely.

Hello Pamela. Thank you for your review. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

It is hard and slow to get anywhere. Confusing web forms, not user friendly. Still dont know if i will be compensated for trip interruption

Thank you for your review, Linda. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

I submitted a claim because the was an extreme blizzard that prevented us from arriving in North Lake Tahoe on 3/2 and 3/3. I submitted 2 claims one for each day before leaving. I tried to call the customer support. All the responses were automated driving me to their claims portal. One claim was closed. I submitted all docs for weather delays and receipts for stay on the claim. I have not received a response why the one claim was closed. I have only received messages to submit documents with in 20 days. I resubmitted to blizzard notices and the airbnb receipts. I tried to call the customer support today but only received automated status updates and the call ends.

It is very unclear what what is occurring, what it needed, what to expect and why one claim was closed.

Both claim numbers:
24029579-01- open
24029585-01- closed

Policy Number:
24039W2787

Thank you for your feedback, LeeAnn. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team has reviewed your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

The claim was handled efficiently and quickly.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

The group at Generali that was supposed to help with illness during the trip never got back to me even after sending them medical info and several phone calls. As a whole their customer support team is very difficult to get on the phone.

At Generali Travel Insurance, we take customer service very seriously. One of our customer service representatives will contact to you to offer further assistance. We appreciate your feedback and your patience, Carol.

This is our second time working with Generali. Both experiences have been very good, staff was extremely knowledgeable and helpful. We felt we received very effective guidance and they made it easy to navigate through the many options and to make a thoughtful decision.

That's great to hear, Susan! At Generali Global Assistance, we value offering great customer service, and we are pleased you are a return customer. We will share your feedback with our team.

So far so good. I pray my claim will go smoothly.

Thank you for sharing your feedback, Janice. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

We filed the claim on 2/15/24, there's been no action on it yet.

Thank you for your feedback, Carl. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.