Reviews, Sales, and Service Ratings for
Generali Global Assistance

This company paid my claim without any problems or asking for outrageous paperwork. I submitted my claims with receipts and got paid very quickly. I am happy with them!

That’s great to hear Kathleen! We strive to exceed customer satisfaction and are pleased to hear you had a positive experience with your claim.

We had a delay problem and incurred costs for housing and meals. I submitted my receipts in line and required documentation. I received an email within 5 days with a complete reimbursement for the expenses.

We’re sorry to hear about your travel delays, but pleased we were able to assist with paying your claim in a timely manner. Thank you for your sharing your feedback with us, Suzann.

Claim process was easy and they processed the claim within 24 hours.
Very impressed with their service and responsiveness.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, Terry.

Everything was easy. Explanations were clear. I was able to get a pre-existing condition waiver.

Thank you for your feedback, Alexander! It's wonderful to hear we were able to meet your expectations.

We did not receive a clear letter on the policy until I asked about it. But customer service was efficient and sent the letter if assurance once I contacted them. Better early communication would help.

Hello Anne. We are sorry for any inconvenience in receiving your Plan document and happy to hear our customer service team was able to assist you quickly! Thank for your feedback and your purchase!

Customer assistance people very helpful even when I call with questions.

Hi Sandra. At Generali Global Assistance, we value offering great customer service. It's wonderful to hear we were able to meet your expectations.

The comparison tool was helpful if not a bit overwhelming. I was initially concerned because I had not hear of most of the companies listed as providers by Squaremouth. But my research and then discussion with a representative lead me back to Squaremouth to purchase a policy. The representative was able to recommend a policy to me, greatly winnowing the field. The policy was considerably less expensive with better coverage than the well known (to USA residents) providers. My only caveat is to confirm the price quote before settling on a policy as my first too-good-to-be-true quote turned out to be incorrect.

Thank you for your input, Cathryn. We will consider your suggestion it in the future to make your experience with us even better. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase, please call 800-348-9505.

Easy to deal with, but you need a live person to answer claims questions - I should not have to call an agent pretending to book.

Thanks for your feedback, Rosemary. Any of our dedicated customer service team members can help with any claims or coverage questions! Just give them a call at 800-348-9505 or via email customerservice@generalitravelinsurance.com