Reviews, Sales, and Service Ratings for
Generali Global Assistance

I had COVID, needing hospitalization, and therefore had to cancel our trip prior to expected departure. Therefore we are filing a claim, though the loss is relatively modest - a non-refundable 2 day deposit at the resort we were supposed to stay at. Our Airline tickets involved refundable credits good for use in future travel, so we will not be including that in our claim, which totals $2,118.

We found your website for filing a claim difficult to use, especially since we have no ability to upload scanned documents from our printer. Fortunately your Customer Service staff was very helpful and instructed us on how to file a claim by US Mail. We put our claim in the mail yesterday (Tuesday, February 20th) and look forward to it being processed promptly.

Hello Robert. Thank you for sharing your feedback. We’re sorry to hear you had to cancel your trip. As soon as we receive your claim, a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Your request to contact me in four weeks, does that mean I won't have the claim settled before then? Seems pretty straight forward to me. In fact, judging from other claim settlements, I should have been paid by now. I have not received any emails regarding the need for further information......

Thank you for your feedback, Marla. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

Excellent communication regarding my policy concerns.Issue was resolved immediately.

That’s great to hear, Constance! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, and for sharing your feedback with us.

Did not make a claim. Had o issues.

Your feedback is valued by our team. Thank you, Charles, for your review.

I have contacted Generali multiple times, each time with conflicting info. Contacting them is impossible - you have to say you are travelling and have an emergency to reach them. I had to call Squaremouth (answered on the very first try) to connect me with a live body. The website is faulty - when I called the first time (thru your folks) they directed me to a forms portal to download a form. Subsequently I received multiple and continued errors trying to upload supporting documents. I called again - needing to say I was travelling abroad to find a human. Oh, just make the upload smaller - which I did in multiple formats (hand-written, text doc) always received 'ERROR' message with no explanation. Called AGAIN (selecting the emergency # and directed to Customer Service) - Oh, yes - so sorry - the website is 'sensitive'. You cannot return to it (even though there is an option to Save for Later). Now, they say, I should go to the forms portal (again) and start all over AGAIN! And then email! Either they have an online claims portal or they don't! Well, they don't and they cannot or will not offer me assistance with my claim. I'm very dissatisfied.

Hello Sherri. Thank you for your inquiry. We are sorry to hear that e-claim portal is not working as expected. One of our dedicated customer service team members will contact you to offer help with this process.

You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim.

If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

I filed a claim online yesterday because my first flight was delayed and I missed all my connecting flights. I arrived at the hotel one day after my reservation and the hotel charged me for the day I missed. It was easy to file the claim but I do not have the approval or reimbursement from the insurance as yet.

Hello Arlene. We take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team has reviewed your case and responded with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

When using international assistance to ask a question I was on hold over 40(forty) minutes, only to be disconnected!
Lousy service!

Thank you for your feedback, Timothy. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible.

Our flight home was delayed, causing us to have to spend the night near DCA. (We’d reserved a rental car for the drive home, but the after-midnight arrival meant that the rental company was closed.) Generali Global was extremely helpful in walking me through the claim process and reimbursed us for the taxi and hotel in less than 48 hours. This experience definitely showed us the value of purchasing trip insurance.

That’s great to hear Jeanette. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks so much for sharing your experience and choosing to #TravelSmarter.