Reviews, Sales, and Service Ratings for
Generali Global Assistance

They provided efficient and effective service and support.

We are grateful for your review, Jeffrey! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I needed to increase policy limits when I purchased an additional flight as part of an upcoming trip.
I emailed Generali Global Assistance customer service. I got back an automated reply saying I needed to call.
I called and had to wade through a long automated list of options. At the end, the machine said it would text me a link to the webpage where I could modify my coverage. The machine then hung up. No link arrived. I called again. Again, no link arrived.
I finally found a chat link on the Generali Global Assistance website.
The responses were very slow... often several minutes of silence after each response. It took almost an hour to make a simple change to the policy limits.
Then I was told I needed to call another number to pay the additional premium.
There was more hold time and automated computer hassle (including guessing that I should choose the "purchase a policy" option, since there was no option for modifying a policy) before I finally reached a person who could take my money.
In all, it took about THREE HOURS to get a simple change to my policy. What a headache.

We appreciate your review, Andrew. We’re sorry for the long hold time and poor experience with the chat feature. At Generali Travel Insurance, we take customer service very seriously, and try our best to exceed your expectations. We are working on making it easier for self-service policy modification and hope to have it available soon.

The online claims filing system is very unclear on just what documents are needed for the claim. The automated telephone system offers no option to speak to a human, and it is very difficult to get to speak to a human to ask questions about the claim. There is very little feedback on the progress of the claim. Suddenly an email appears stating the amount they are paying vs amount claimed, with no explanation of items allowed vs denied. After disputing the amount allowed, they said they were sending an additional check, but then wanted me to sign up to Zelle to receive the amount being paid. I have still not received the additional check.

Thank you for your review and your continued patience with this matter, Donald. We are sorry to hear about your negative experience and the circumstances surrounding your claim payment as we take customer service and the claims review process very seriously. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding the status of your claim payment. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

This was quite the learning experience!

Using Squaremouth to review and compare different company policies was really quite easy. However, I found it very difficult to get answers regarding the insurance once I completed the purchase. After our initial purchase we decided to begin our trip a day earlier. I tried to contact customer service at Generali to make changes to the travel dates to ensure we have coverage for the appropriate dates. I found this to be quite burdensome, in fact I only got satisfaction once I emailed Squaremouth to inform them the my inability to get an appropriate response from the insurance company.

We also tried to plan golf tee times using the Concierge Services but I was told that they could only help with golf tee time once we are on our trip. Not very helpful!! Needless to say that I had to contact the golf courses individually (3.5 hours) to make tee times at six different courses.

Fortunately we did not need any of the delay, emergency or medical assistance because I dreaded the effort that obtaining any of those services would require.

All in all I feel that in the future I will look only at the insurance offered for travel through most airline ticketing sites, as the rest of the services are rally not a service but a catch to entice you Ito buying more product.

We value your feedback, Paul. We’re sorry for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We do offer concierge services that are available before your departure, and we have reviewed your case and are re-training the customer service rep that worked with you to improve. We are working on making it easier for self-service policy modification and hope to have it available soon.

Everything was done well all my questions for answers everything that I need on my trip

We are grateful for your review, Deborah. Thanks so much for sharing your experience and choosing to #TravelSmarter.

Submitted a claim for luggage delay to reimburse for some replacement items. Process was reasonable. Received reimbursement within 2 weeks of submitting request.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

My trip as canceled by the cruise company due to damage the ship (MS Maud) incurred in the previous cruise. My travel agent inquired initially about a refund and was told "no". I called and explained that the cruise was canceled and therefore you could not deliver the coverage contracted for in the policy. The customer agent at your firm checked with a superior and a refund was made to my account within three days.

Hello William. At Generali Travel Insurance, we take customer service very seriously. Your policy is showing as cancelled at this time. We will review your case and work to improve in the future. We appreciate your feedback and your business.

Reps are always friendly and helpful with selecting the best coverage we need.

That’s great to hear Brenda! Thank you for your kind words. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.