Reviews, Sales, and Service Ratings for
Generali Global Assistance

have only had two brief conversations with them so far inquiring about claims.

Hello Jacqueline. Thank you for your inquiry. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Very dissatisfied!!! My accident was 3 months ago in Mexico. I had to pay a Mexican doctor for treatment and then had treatment the next day in the USA. My primary insurance of Medicare does not cover international medical care, which is why I bought short term care from Generali.
I sent General all my documentation and more (probably violating my own HIPPA privacy). They refuse to pay until I submit my bill from the Mexican doctor to my Medicare insurance. This is stupid because my Medicare will reject my claim. Then I will have to send that rejection to Generali. This step should be bypassed knowing I won’t get my Medicare to pay. I’ve already waited 3 months for my Medicare bills (EOB) to arrive for my medical bills in the USA. Now, it will probably be months again to settle this and pay off my credit card for the doctor in Mexico. (It was under $400).
My primary Medicare in the USA paid the $10,000 bill for the emergency room visit and X-RAYS. I won’t be recommending Generali in my review. Thank you.

We value your feedback, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the Plan document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com with any additional questions you may have. We strive to provide a fair, equitable and timely claims process for all customers but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for medical reasons. If you have any further questions regarding the claims process, please reach out to us at the number or email provided above.

Ya’ll double charged me for my insurance!!

Thank you for your feedback, Rizza. Our records indicate the second charge has been refunded. One of our dedicated customer service team members will contact you to confirm and answer any questions you may have. We are sorry for any inconvenience and thank you for your patience with this matter.

Luggage was delayed for 5 days. Will file a claim with United Airlines for clothing and other necessary items purchased

Hello Wayne. We’re sorry to hear about your travel woes with your luggage. If you want to file a claim with Generali Global Assistance, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Cannot speak to human agent. Just stuck in automated voice mail. FAQ not cover my questions.

We’re very sorry for the negative experience when trying to speak with a live agent. You can also contact us before or after you buy a plan at customerservice@generalitravelinsurance.com. Your 10-day free look allows you some extra time to evaluate if the plan meets your needs. One of our dedicated customer service team members will contact you directly to help. Thank you for your patience with this matter.

I submitted my claim 12/029/23. I was asked to upload alot of documents, I did not think all of that was necessary. Generali requires a "release of medical" form to be filled out by the patient, the reciept from the Emergency Department should be sufficent. I have not had any communicaions with Generali since filing my claim. I have since rebooked my trip, now I am out "double" the money as I have not been reimbursed yet by Generali. I will follow up today via phone, 01/09/2023.

Thank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should be receiving an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I had a question about a policy and purchasing the policy. I called in the late evening and I didn't have to wait to speak with a representative. The company representative was very pleasant and knowledgeable and assisted me in purchasing the policy.
I was very pleased with the excellent service.

That's great to hear, Lawrence. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

Excellent customer service in explaining the policy. Since I am not going to file a claim can't comment about that process.

That's great to hear, Guillermo. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. We hope you enjoyed your travels.

The Generali customer service number is worthless. I couldn't get a human being or get my question answered.
And the policy did not cover the cost of a necessary flight change when the trip provider cancelled a portion of the trip.

We’re sorry to hear about your negative experience, Timothy. We value your feedback. One of our dedicated customer service team members will reach out to you directly to see if we can offer any assistance.