Reviews, Sales, and Service Ratings for
Generali Global Assistance

The policy gave me peace of mind. I enjoyed my trip free of worries.

We are grateful for your review, Valerie. Thanks so much for sharing your experience and choosing to #TravelSmarter.

I have used SquareMouth for years and have had nothing but excellent experiences. My primary contact has been through the excellent web interface - the best of any site I've ever used. This is coming from a human factors psychologist who designs user interfaces professionally. I recommended it to a colleague who agreed that the web interface is exceedingly well designed.

The only contact I had pre-departure with Generali was to call and inform them that we would be unable to travel and would be filing a claim. I called back later and asked more detailed questions ... spoke with an extremely helpful customer service agent. I have not yet filed the claim, as I needed to wait for more documentation from our travel provider. It will likely be more than 4 weeks before the claim is settled, but I'll be more than happy to review my experience with them at that point in time.

Thank you for the positive feedback, Jerry! If you need any assistance during the claim process, please feel free to contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be able to help.

Customer service was unfamiliar with coverage for travel to countries adjacent to a country where there is a war. They researched and said such travel was covered, but the unfamiliarity with the issue and lack of confidence displayed by the ciostimer service representative were not ressuring.

At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. One of our dedicated team members will contact you to ensure all your coverage questions are answered. We appreciate your feedback and your business, Elizabeth.

Generali closed my claim; we submitted correct forms to reopen claim. We received AI auto-generated email saying our request to update address and reopen claim was received. One month later, the claim remains closed. There is ZERO customer service because calls are answered solely by AI. No human service is available at any customer service site. We have been scammed!

Thank you for your feedback, Anne. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

I was in Costa Rica with no phone and got sick. I contacted my partner in Maine (USA) via What's App, who called GGA about filing a claim (I had already gone to the local doctor a few days previously, and was about to go to the hospital as I wasn't improving) but apparently the claim needs to be denied by my own carrier first. My own carrier (Medicaid) would not accept a bill the doctor sent to me via email (I paid for the visit via credit card at the time of service) - apparently the doctor would have to submit a claim to Medicaid directly. But the doctors where I was didn't have international telephone calling plans nor speak English. My primary carrier wouldn't accept a copy of the bill, and because of this, they couldn't deny it in order for GGA to pay it.

It was only $150... it would be nice if GGA could cover it but I don't know if it's worth the hassle of filing a claim.

I flew home the day I was to go to the hospital - I didn't have confidence the insurance would work and didn't want to be stuck with a potentially several thousand hospital bill. Long day, but I'm home now and have medical care.

Thank you for your review, Kelly. We are sorry to hear about your travel woes. One of our dedicated customer service team members will contact you to help with any questions or concerns you may have about filing a claim. In the meantime, you can always contact us at 800-348-9505 or customerservice@generalitravelinsurance.com.

Great once I got in touch with questions. Hard to find a phone number

Hello Barbara. We’re sorry that information was difficult to find. If you ever need to contact our dedicated customer service team, please call 800-348-9505 or email customerservice@generalitravelinsurance.com. Thank you for your review!

Claim Pending.

The phone service was terrible when trying to get phone assistance during my medical emergency. I felt lost and unsupported. In the end, my family and I scrambled to find the medical care that I urgently needed. I am not sure why the phone service was so bad, but communication via cell phone (in Mexico, Playa Del Carmen) was so bad that the person at Global Assistance could not understand what we were saying on the phone (probably not the employees fault, but it was still unhelpful).

Thank you for your feedback, Camille. We are sorry that the phone line was not as clear as you would have liked. We will share your feedback with our IT team as an opportunity to improve. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

All was good in my interaction with the 24-hour travel assistance service.
But 1 thing that could be improved in today's technology time:
they asked for my phone number in case our conversation was interrupted to call me back.
I asked if they could use WhatsApp to call me since I'm using my USA phone and every direct phone call will cost additional money while WhatsApp conversation will cost nothing! This app today is available not only on smartphones but on regular computers as well.
To my surprise, the answer was "no".
I don't understand why such a modern and advanced company still solely relies on phone service only.

Hello Maxim. Thank you for your feedback. We will share it with our customer service team as we consider ways to improve our services.