Reviews, Sales, and Service Ratings for
Generali Global Assistance

We had reservations to travel to Egypt & Eternal Nile through the University of Minnesota Alumni Association travel program on an Odysseys Unlimited small group trip. Our Odyssey's reservation number was 480344. The trip was scheduled for October 30 through November 13, 2023. As you are aware, this trip was cancelled (do to the war in the Middle East) by Odysseys Unlimited and we have received a full reimbursement of our payments to Odysseys. The reimbursement was prompt and we appreciated the terrific customer service we received regarding it.

As recommended by U of M Alumni Association, we purchased travel insurance from Generali Global Assistance policy #23197W0402 on 07/16/2023 (this insurance was highly rated and purchased through Squaremouth, Policy 23197W0402). On October 23, we submitted a claim and supporting documents for a premium refund to Generali Global Assistance (claim #23122138-01). This claim was denied via email on November 10.

We followed up with Generali by phone on November 10 again requesting the refund of our travel insurance premium purchase costing $1,113.95. Again, Generali rejected our claim stating there would be no refund, nor could it be rolled into any future trip to Egypt. or elsewhere. We are turning to you and enlisting your help to obtain a refund from Generali on our behalf. Thank you for your help in this matter.

Thank you for your feedback, Donald. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

Your policy was clear and your customer service representative answered my questions clearly. Since I intend to file a claim for trip interruption (for illness and death of my husband's sister), I'll withhold final judgment until that process is complete. Thanks.

Thank you for your feedback, Pamela. We are very sorry to hear about the circumstances surrounding your trip interruption. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim, If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Before my trip to Guatemala I learned there was political unrest including roadblocks that would prevent me from reaching all the planned sites in the country. I called the insurance company to ask if I would be covered if the situation didn't improve and I or my tour operator cancelled the trip. They couldn't give me an answer and said they would review a claim if I made one
Luckily for me, the situation did improve and I was able to travel.

At Generali Travel Insurance, we take customer service very seriously. We will review your call recording to ensure our team is providing the best service possible. We appreciate your feedback and your business, Erin.

Thank you to the person in customer service who gave me "the real" site and email address to submit my claims. I was stuck on the Geneali Global Assistance website in a rCAPTCHA validation loop.

Thank you for your review, Robert. We’re sorry to hear about your negative experience and apologize for not meeting your expectations. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim, If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

On November 10, 2023 I called 1-800-541-3522 (believe this is Generali / talked to Germain) to inform them that during our cruise (with Oceania Cruises) my wife tested positive for Covid-10 and we both we placed on isolation in our cabin for 5 days (out of the 16-day cruise). I also indicated to Germain that because our travel policy shows Generali as 'secondary coverage', I had already contacted our primary provider (Aetna) and they have indicated they will cover a large portion of the medical services charges, but not all.

I specifically asked Germain how long we have to file a claim with Generali, as we had to wait until we hear back from Aetna, to which he responded "1 year".

We have already filed a claim for my wife's charges with Aetna. However, the ship's Medical Center issued only one invoice on my wife's name which included my Covid medication. Aetna has indicated that I must obtain an invoice from the cruise line on my name before they could consider and process those specific charges. My travel advisor has already contacted the cruise line and I'm waiting for their call. I will file a claim with Aetna as soon as I obtain such invoice.

Thus far my only contact with Generali has been the conversation described above.

Thank you for your feedback. We are sorry to hear about the circumstances surrounding your claim. If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

In order to process my claim I was required to find a news article describing the ground strike situation we encountered in Milan that caused our trip delay. I also was required to get a letter from the airline stating that our flight was cancelled and rescheduled due to this strike. It seems with all of Generali's resources they could do the research and save their clients the trouble.

Finally, I'm not sure how quickly claims are settled with other insurance companies but in my opinion the 6 weeks it took from claim submission to receiving a check was too long.

We appreciate your review, Robert, and we are sorry to hear about your negative experience. We will share your feedback with our claims team to improve for the future. We are pleased that your claim has since been resolved and apologize for any inconvenience.

Seems to me your claim reps see every issue as black & white. Of course I:m upset w/the outcome but I feel I had some $ coming for my trip interruption.

Thank you for your feedback, Richard. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. The plan is unfortunately unable to provide coverage for every event that might cause the trip interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.

My total trip coverage amount went down after my purchase of initial trip insurance when Premium Economy airfare was no longer available and my flights were changed to Economy. I was able to have Generali adjust the premium amount accordingly, and Generali issued a refund for the lower insurance cost -- an efficient process.

Thank you for your feedback, Carol. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

My luggage was damaged on a 20 hr flight to Philippines
Zipper completey destroyed
Filed a claim and never heard back
It’s been 4 weeks,,,,,

Hello Diego. Thank you for sharing your feedback. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 business days from the time they are received. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.