Reviews, Sales, and Service Ratings for
Generali Global Assistance

Quick and easy to purchase. I feel like I actually understand what coverage we have.

Thank you for your review, Donald! We're grateful for your support and for your choosing us!

The online portal was easy to use. The claims process proceeded quickly. The representatives called or emailed in response to my questions in 24 hours. I didn’t expect the process to be as easy as it was since I had heard bad stories from fellow travelers who had used other trip insurance companies.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, Janet!

Excellent service and claim was completed quickly and efficiently. I got sick and was unable to travel. It’s two weeks later, I am still sick and have not rescheduled my trip, but I will definitely purchase Generali travel insurance through Squaremouth when I do travel again.

Thanks for sharing your feedback with us, Pearl. We're sorry to hear you had to cancel your trip, but happy we were able to assist and pay your claim!

I booked for the wrong date online. It was impossible to get a hold of Generali and the man who helped me at Squaremouth helped fix my dilemma. I would highly recommend your services.

We apologize for not meeting your expectations, Bradford. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

It was good to have peace of mind in the event of any issues with our travel plans.

Thanks for your feedback and your purchase, Lynn! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.

Very easy claims website to navigate - explicit instructions and document forms provided. Very fast turnaround in claims payment once all required documents uploaded.

We value your feedback, Fay! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

We had a medical incident that occurred on our trip to the Galapagos while we were on a boat at sea. We were able to reach an agent who connected us with a MD in Quito Ecuador. The number was unreachable after business hours and would not have helped because we were hours by airplane away. We learned, however, we could use a local doctor in the Galapagos, Islands, and fortunately, the medical issue resolved itself.

Hello Sarah. We are sorry to hear about the circumstances surrounding your trip and for not meeting your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible in the future. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim, If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Generali Global is the worst I have dealt with for travel coverage and I will never use them again. No one answers your emails nor phone messages. I have submitted all my paperwork and it it completed. Yet have not received any check. Their delays and failure to communicate in the Claims Dept is unacceptable. I now must find out who are the Vice Presidents to complain as I cannot get my Generali Claims Agent to return any of my calls nor emails. Any help you can provide would be greatly appreciated.
Thank you

Thank you for your feedback, Geralyn. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.