Reviews, Sales, and Service Ratings for
Generali Global Assistance

It gave me a peace of mind, and I will use it again in the future.

We are grateful for your review, Tatiana. Thanks so much for sharing your experience and choosing to #TravelSmarter.

Claim is (hopefully) being processed. Luggage did not reach the final destination (Bucharest) and was located about 5 days later. But we were on a river cruise and had enough time to go to airport and pick up luggage 5 days after that in Budapest. Huge cost and loss of time replacing medication, toiletries, clothes, and luggage.

Hello Mary. Thank you for sharing your feedback. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Our luggage was misplaced for 6 days. No one could tell us where it was. Because of close connections which we missed, we were rescheduled twice, so we had different airlines.
Our insurance document said there was $200 per person for delayed luggage. I sent receipts for things we had to purchase. So we were given that amount. If you weren't going to pay the $200 per person, then the document should have said 'Up to $200 per person'.
We have paid a lot of money to Generali Global Insurance. Certainly, we will not be paying anything further to them.
Shirley and Bill Gray
360-224-4574

Thank you for your feedback, Shirley. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is reviewing your case further and will be in touch with you to provide information regarding the determination. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

I filed a claim for a trip we intended for Sept 2023.
I filed a claim but all of my inquiries as to status come back as " the claim is in process" I could use some help.
Thank you

Hello Darlene. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

We are waiting to see if Generali Global Assistance will process our claim. My husband tested positive on the day we were to fly to Egypt from London. We were not able to join our tour group. The trip cost in excess of $18,000. The tour company requires all participants to purchase trip insurance. We chose Squaremouth to help us with our insurance needs. We purchased their policy and we are waiting to see if Generali Global Assistance and Squaremoth do what they said in their promotional literature.

Straightforward interaction...no problem.

We appreciate your review, Marcie! It's wonderful to hear we were able to meet your expectations. Thank you for choosing to #TravelSmarter.

The Insurance company sent me a notification and asked if I needed their assistance. I refused because I had a courtsey well check from the hotel physcian and was fine. I was extremely please with the Policy company immediate follow up.

That's great to hear, Kathryn! At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

I cannot comment on the claim process yet. I filed a claim by mail at the start of this week after returning from Italy. I have not heard anything yet, so I cannot comment on the claim process or result. The global assistance provided was easy and effective. It is a minor claim for some medical expenses.

The best support was getting a doctor in Italy to see me the day I called and to return quickly for a final review.

Hello Neil. Thank you for sharing your feedback. Once we have received your claim, and a dedicated claims rep will follow up with you when their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I thought I was going to have a delay that would require either getting stuck overnight in an airport or having to book another flight. I called the 24 hr assistance and was told (what *I* know already) that I would have to pay for any changes / hotel stays, etc "out of my own pocket" and apply for a claim after the trip.

I think this should be highlighted in all the insurance policies where it applies so that for us confused, stranded, stressed policy holders we aren't tied up in a long conversation getting this explained to us.

We appreciate your review, Allan. At Generali Travel Insurance, we take customer service very seriously. We have shared your feedback with our Customer Service Team Supervisor, and one of our dedicated team members will be reaching out to offer additional help with any questions or concerns you would like to share. If you need to file a claim with us, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim, If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.