Reviews, Sales, and Service Ratings for
Generali Global Assistance

So far I am NOT impressed w/ Generali Global Assistance. When we were heading to our cruise from Richmond VA, our Delta flight had numerous delays leading to a great deal of stress trying to get to our cruise ship departing out of Boston.

I called the Generali help line and the guy on the phone said there was nothing they could do until I had 10 hours of delay??! And that no one is available except for M-F?! Extremely disappointing when I thought I purchased a policy that would have a company help me with travel issues?

I had to purchase a one way "same day" Jet Blue flight for 2 in order to get us to Boston in time for our cruise. I filed a Trip Interruption/Delay claim on 10/20/23 and have not received ANY communication from them re: status of my claim.

Thank you for sharing your feedback with us, Mary. We are sorry to hear about the circumstances surrounding your travel woes and for not meeting your expectations. We will share your feedback with our dedicated Customer Service team so that we can improve. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com

The on line claim process has a glitch that I could not get through. The CS agent referred me to a help@ address but I got a not very helpful pre made email and no sign of someone calling me back to remedy this.
With insurance policies, all that matter are the ease and customer service when making a claim, the rest is just irrelevant fluff.
Then they ask if they can contact me in 4 weeks to review my claim knowing that my claim is not complete, ignoring that I am having trouble competing it which is a website glitch on their end.

We value your feedback, Denise and apologize for not meeting your expectations. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated customer service team members will be reaching out to you help with filing your claim. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. Please feel free to reach out to us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

My claim was complicated - it wasn’t a simple cancellation (like I had previously and Generali was great on that one too). Our trip WOULD have been delayed a day by a last minute AirIndia change, but we were able to secure tickets on another airline - for more money. So we were able to avoid the delay. I wasn’t sure if this qualified but Generali reimbursed me. Will never use another insurance company - in fact our next trip is already insured with Generali.

Thanks for sharing your positive experience with us, Robin. We love our loyal travelers and value your feedback. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!

I called to get more information, and everything was explained to me very clearly. I was able to go on the Web and complete the transaction, and I felt much better knowing I was covered while on my trip abroad.

We are grateful for your review, Susan. We will share your feedback with our customer service team. Thanks so much for sharing your experience and choosing to #TravelSmarter.

Best value for price.

Hello Donetta. We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!

I tried to file a claim - their on-line claims module failed miserably. It kept rejecting my UN and PW, even though I was logged in and using the same credentials, as required, for the claims site. I contacted them on text - phone number said use the on-line module - the text person couldn't help, they said use the on-line module that DOESN'T WORK! This feels like it is designed to discourage filing a claim.

The person in the chat was nothing short of rude and uncooperative. I asked that my request be escalated and never got a response.

Purchasing through Squaremouth has always been easy - this company, Generali, is proving to be a terrible choice.

The claim I wanted to file was for a broken tooth - happened near the end of our trip. We were traveling in a remote region, no access to a computer. So I waited until we got home. We also missed a connection in Amsterdam and got home so late that the usual bus we take from the airport was not running - they stop running at midnight. It cost us $185 to take an Uber. Usual price for the bus is $9 each. We are filing 2 claims.

We value your feedback, Adrian and apologize for not meeting your expectations. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated customer service team members will be reaching out to you offer assistance with filing your claim. Please feel free to reach out to us at 800-348-9505 or via email at customerservice@generalitravelinsurance.comwith any additional questions or concerns.

Pleased with their quick response after I wrote them an email informing them of a missed connecting flight from Doha, Qatar to Nairobi, Kenya.

We appreciate your positive feedback, Melvin. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

Everything was fine, but it should be easier to extend travel dates, pay the additional costs, and be able to do this online.

Thank you for your input, Mary. We will consider your suggestion in the future to make your experience with us even better.

I was able to get through to a live agent today! Wanted to file claim on losing my Japan Rail pass and having to purchase tickets, but they said it was not covered. It is human error. Wish it was covered.

Thanks for your feedback, Richard. We are pleased that you were able to speak with one of our dedicated customer service team members. In the future, if you have questions about your Plan, don’t hesitate to reach out to us via phone at 800-348-9505 or email at customerservice@generalitravelinsurance.com Thank you for choosing to #TravelSmarter.

It took me three days to file my claim. I found the claim filing system, tedious and difficult with having to pull up sample documents, print out my patient disclosure form, and submit my documentation. I have never bought travelers insurance when I have traveled to different parts of the world, but I am glad I did this time because I needed to be seen by a specialist when I was in New Zealand.

We value your feedback, Cheryl and we apologize for not meeting your expectations. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.