Reviews, Sales, and Service Ratings for
Generali Global Assistance

My husband and I experienced delays both departing for our trip to Slovenia and returning. We filed a claim with General for lost luggage and clothing purchased which was paid out very quickly, but it was for less than $60. Our larger claim was for an unreimbursed hotel stay near the Zurich airport where we were forced to spend the night and a claim for losing the first full day of our tour in Slovenia. We have provided every bit of documentation we have including information from the tour company regarding the dollar value of the missed portion of the tour and Generali continues to question us and ask for documentation that simply does not exist. It have been nearly one month since filing the claim and we remain uncompensated. Luckily we did not need to make a claim regarding our return trip, which was fraught with difficulties but we did make it home safely and without having to stay extra unplanned overnights. Right now I cannot highly recommend Generali. I do hope my opinion will change.

Thank you for your review, Jacqueline. We take customer service and the claims process very seriously. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

We got trip interruption problem, loosing 1 day of vacation (rent, car).
I claimed it and my claim has been handled very professional way and quick.
Thank you very much!

We are grateful for your review, Shamil! We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks so much for sharing your experience and choosing to #TravelSmarter.

online claim filing and tracking somewhat cumbersome, claim status information on the portal is not updated and does not match phone response, both are not detailed. Inconvenient document upload process, had to repeat filing three times as files were not uploaded or did not show up after the submission.
Claim was completed after reaching out to the claim adjuster, took two months in total. Resolution was as good as expected.

Hello Lyudmila. We appreciate your feedback regarding the claim process and will take it into consideration to improve our process. We are pleased to hear that your claim has been resolved. Thank you for choosing Generali Global Assistance.

My problem is with GENERALI is they failed to pay the amount I believe I am due and seem to have a problem finding an individual who is willing to explain why. I have called several time and the person in charge of my claim and their claim supervisor are unavailable are and apparently not trained in how to make a phone call as I have never received a return call.
My wife lost her bracelet while on a evening cruse on the River Seine in Paris. I submitted a copy of the original sales slip, a copy of the original cash register receipt, a copy of the official statement from our Trafalger Tour leader. And a copy of the German police report (the first police department willing to take our report as we left Paris the first thing the next morning) to Generali.
The cost of the bracelet was $1,143.93. Our policy has a $1,000.00 limit. We received $750.00 from Generali. There is a statement in the policy that they will only pay 75% of claims unless a cash register receipt is presented which I did. Still trying to get my additional $250 back.

Hello George, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated claims team members will investigate your claim further and will follow up with you to provide additional information regarding the determination. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I filed a claim on October 7 and have had no communication regarding my claim. It seems that it has not been reviewed.
I would like to get a status u

We value your feedback, Ellen and apologize for not meeting your expectations. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

would have liked human contact instead of robot that would not connect me with a person and disconnected the call

Thank you for your feedback, Catherine. We are sorry to hear about your negative experience and not being able to connect with a live agent. One of our dedicated customer service team members will be in contact to ensure all of your questions and concerns are cared for.

Claim pending

Thank you for your review, Kirill. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I cancelled my trip due to an injury/accident resulting in a severe back injury
I was advised by the Neurologist to cancel travel due to the severity of the Injury.
Generali insurance was informed of the cancellation and all requested documents were forwarded.
To date I have not received any monies from the claim # 23108621-01.
Attempts to speak with the claims adjuster for this case has been unsuccessful.
Please advise
Thank you,
Anthony Barone

Hello Anthony, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Terrible company to deal with. You just keep getting the run around. They say claim is under review. It has been since August 18 when they received claim. It is now October 17 and nothing. Trying to get a real person on the line is a joke and if you can finally get through they tell you it is under review. If you are buying travel insurance look to another company.

Thank you for sharing your feedback, Rinnea. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com with any additional questions or concerns.

I purchased the insurance for a couple of reasons.
1) we purchased the cheapest tickets we could find to make this trip affordable.
2) southwest pilots were planning a strike.
3) we were going hunting, if someone was hurt In The field we would have aircraft support for evacuation.

I would do it again!

Thanks for your endorsement! We greatly appreciate it, Mike.