Reviews, Sales, and Service Ratings for
Generali Global Assistance

I spoke with an agent about what kind of insurance coverage I wanted. The agent was helpful in explaining my choices and went right ahead and issued the policy.
I’m happy that everything went well and I don’t need to file a claim. It could have worked out differently because two days after I returned home I did get quite ill from COVID.

That's great to hear, Myra. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

EVERYTHING WAS GOOD

Thank you for your feedback, Ethel! It's wonderful to hear we were able to meet your expectations.

At this time I have no feed back thank you.

Thank you for the positive rating, Linda! We strive to exceed customer satisfaction!

I had a great trip knowing I had covered my travel with this insurance

We are grateful for your review, Genevieve. Thanks so much for sharing your experience and choosing to #TravelSmarter.

I filed a claim about 10 days ago and have heard nothing. I was understanding that a claims rep would be assigned and contact me.

Hello Joseph. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I called them when my return flight to the US was cancelled to let them know I would be filing a claim, but haven't done so yet.

Thank you for sharing your feedback, Lindsey. We are sorry to hear about your flight cancellation. At any time, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Claimed filed with all the documents downloaded that we assumed were needed for our claim. Quite a bit of time was needed to secure the forms, especially from the airline. Just received an email asking for basically the same forms we submitted. Attempted to call the 800 number listed to inquire about whta exactly we are missing and was put on the call back list. It has been approximately 24 hours and we have not recieved a call back. I called ahgain this Am and again, am still waiting for a call. Very frustrating!!

Thank you for sharing your feedback with us, Nancy. We apologize for not meeting you expectations. We will investigate the ball back feature to ensure it’s functioning as it should. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you to provide a status update. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Hello. I had a trip interruption. My husband of 35 years passed away unexpectedly. I filed a claim with generali and submitted the paperwork last week and am awaiting a review and decision on the claim. I received an email saying they received the claim. So far everything has been online and I did not speak to any reps. When I made my emergency flight arrangements i went thru the travel agent that I used to book the trip.

Hello Kristine. We are very sorry to hear about the circumstances surrounding your claim. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Caller from from Generali Global Assistance seemed genuinely concerned about our health and welfare and provided information that should be helpful for filing our claim.

That's great to hear, Shannon. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.